Area Service Manager

2 days ago

Erode, India Jio Full time

Jio is actively looking to hire candidates for the position Area Service Manager (I&FR -Broadband), for Haldwani, UttarakhandKey requirements are1. Graduation and Diploma in Engineering stream.2. Experience of 8-12 years in After sales service.Job Description1. Establish and maintain the upkeep of service centers2. Liaison with store manager and sales team for service operations3. Ensure customer satisfaction to avoid escalation of issues4. Motivate and manage team of service center and care center personnel5. Responsible and accountable for service deliverables6. Mentor and counsel engineers whenever necessary7. Control the flow of incoming calls for on-site support of services8. Manage costs/expenses of service and care center within given guidelines9. Ensure their is adequate amount of manpower to cater to all customer calls10. Providing necessary skills/training to the team members based on needs and gaps11. Ascertain care center personnel are working in sync to support walk in customers12. Encourage the team to enhance their performance levels by identifying gaps and needsSkill sets:1. Familiarity with the territory2. Knowledge of device repair operations3. Knowledge of product and market4. Team management skills5. Problem Solving skills6. Customer focus7. Understanding of business training requirements

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