Engagement Manager

1 hour ago

New Delhi, India The Executive Centre Full time

The Executive Centre (TEC) opened the doors to the first Executive Centre in 1994 and today boasts over 220+ centres in 36 cities and 16 markets.The Executive Centre caters to ambitious professionals and industry leaders looking for more than just an office space - they are looking for a place for their organisation to thrive. TEC has cultivated an environment designed for success with a global network spanning Greater China, Southeast Asia, North Asia, India, Sri Lanka, the Middle East, and Australia, with sights to go further and grow faster. Each Executive Centre offers a prestigious address with the advanced infrastructure to pre-empt, meet, and exceed the needs of our ambitious Members. Walking with them through every milestone and achievement; empowering them to succeed.Privately owned and headquartered in Hong Kong, TEC provides first class Exclusive and Shared Workspaces, Business Concierge Services, and Meetings & Events facilities to suit any business' needs.For more information, please visit www.executivecentre.comJob Title: Engagement Associate/Engagement ManagerAs an Engagement Associate, you will play a pivotal role in delivering unparalleled customer service, acting as the ‘face’ of TEC for members and clients. You will maintain a professional, proactive, and customer-service-oriented persona to enhance the overall member experience.Responsibilities:Daily Operations:- Maintain professionalism at the front counter, responding to guests and clients' needs. - Efficiently handle telephone calls with a clear and concise tone. - Manage office unit and PABX system setups. - Organise postage, courier services, mail handling, and deliveries. - Coordinate conference room bookings and refreshments for meetings. - Handle secretarial and administrative tasks for clients as needed. - Conduct seamless check-in and check-out processes. - Perform up-selling and cross-selling to maximize revenue.Service Standards:- Address and resolve inquiries, complaints, and feedback promptly. - Suggest improvements to service standards in collaboration with the Centre-in-Charge. - Maintain TEC’s high service standards at all times.Internal Coordination:- Build professional relationships with colleagues and stakeholders. - Support local operations in driving profitability, efficiency, and productivity.Key Performance Indicators (KPIs):- Client Engagement: Deliver exceptional service and anticipate client needs. - Effective Communication: Practice active listening and ensure clarity in feedback. - Collaboration: Exhibit a cooperative attitude and share knowledge within the team. - Revenue Maximisation: Contribute to driving service revenue. - Operational Efficiency: Demonstrate proactive multitasking skills. - Professional Appearance: Consistently meet TEC grooming standards. - Centre Maintenance: Uphold the look, feel, and operational efficiency of TEC centres.Requirements:- Up to 6 years of customer service or administrative experience in a hospitality environment (e.g., hotel front desk). - Excellent interpersonal and communication skills; customer-oriented mindset. - Fluency in local language and English. - Strong multitasking abilities with attention to detail under pressure. - Proficiency in Microsoft Word, Excel, and PowerPoint. - Willingness to occasionally work overtime.Please email your CV to careers@executivecentre.com

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