Engagement Manager
4 weeks ago
Role Overview:The Engagement Manager - GCP Cloud Platform & Data is responsible for overseeing the end-to-end delivery, governance, and customer engagement for Google Cloud Platform (GCP) managed services. This includes platform operations, data infrastructure management, and service excellence. The role ensures customer satisfaction, SLA compliance, and continuous improvement through proactive service management and strategic alignment with business objectives.Required Skills & Experience- Excellent communication, interpersonal and managerial skills - Must be open to work in a 24x7 model, to support global customers across time zones.Expertise in:- GCP Core Platform Services (Compute, Storage, Networking, IAM) - GCP Core Data Services (BigQuery, Dataflow, Pub/Sub, Cloud SQL, Dataproc, Looker) - DevOps & Automation (Terraform, Cloud Build, CI/CD Pipelines)Key Responsibilities1. Customer Engagement & Governance- Serve as the primary customer interface for GCP managed services covering both platform and data operations. - Conduct regular governance meetings (weekly/monthly/quarterly) to review service performance, SLA compliance, and improvement initiatives. - Manage escalations effectively, ensuring transparent and timely communication with stakeholders. - Build and maintain strong, trusted relationships with customer technical and business teams. - Ensure service delivery aligns with contractual commitments and customer business needs.2. Service Delivery Oversight- Oversee day-to-day operations of GCP platform services (Compute Engine, GKE, Cloud Functions, IAM, Networking, etc.) and data services (BigQuery, Dataflow, Pub/Sub, Cloud SQL, Dataproc, Looker, etc.). - Govern managed services across incident, problem, change, and release management processes in alignment with ITIL standards. - Monitor key performance metrics (SLA, MTTR, incident trends) and drive proactive improvement actions. - Ensure compliance with security, governance, and FinOps practices within GCP environments. - Collaborate with L2/L3 GCP engineers, architects, and platform teams to ensure stable, optimized, and secure operations. - Ensure that all the projects are audit compliant ready to meet the internal and external audits expectations.3. Financial and Contract Management- Manage engagement financials including service cost tracking & invoicing, consumption & usage optimization, and billing validation. - Support contract review & renewals, scope alignment & expansions of managed services cost with business growth. - Drive FinOps initiatives for cost visibility and optimization across GCP services.4. Continuous Improvement & Transformation- Identify automation and modernization opportunities within GCP operations (e.g., Cloud Deploy, Terraform, Operations Suite). - Lead service improvement plans (SIPs) and coordinate with engineering teams for implementation. - Drive innovation initiatives - e.g., adopting new GCP services, enhancing observability, or improving CI/CD efficiency.5. Team Leadership & Coordination- Coordinate service delivery across onshore/offshore teams, ensuring continuous coverage and operational excellence. - Mentor and guide GCP platform and data engineers on delivery priorities and customer expectations. - Foster a culture of proactive problem-solving, technical innovation, and accountability.
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Engagement Manager
1 day ago
New Delhi, India Straive Full timeWe are seeking an Engagement Manager based in India to lead and coordinate data analytics and AI engagements for strategic enterprise clients across global markets. This is a high-impact, business-facing role with significant exposure to senior client stakeholders and Straive leadership. You will be responsible for understanding client needs and shaping...
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Engagement Manager
4 days ago
New Delhi, India Straive Full timeWe are seeking an Engagement Manager based in India to lead and coordinate data analytics and AI engagements for strategic enterprise clients across global markets. This is a high-impact, business-facing role with significant exposure to senior client stakeholders and Straive leadership. You will be responsible for understanding client needs and shaping...
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Engagement Manager
14 minutes ago
New Delhi, India Straive Full timeWe are seeking an Engagement Manager based in India to lead and coordinate data analytics and AI engagements for strategic enterprise clients across global markets.This is a high-impact, business-facing role with significant exposure to senior client stakeholders and Straive leadership. You will be responsible for understanding client needs and shaping...
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New Delhi, India The Executive Centre Full timeThe Executive Centre (TEC) opened the doors to the first Executive Centre in 1994 and today boasts over 220+ centres in 36 cities and 16 markets.The Executive Centre caters to ambitious professionals and industry leaders looking for more than just an office space - they are looking for a place for their organisation to thrive. TEC has cultivated an...
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SAP Engagement Manager
3 weeks ago
New Delhi, India Capgemini Full timeJob Location: Bangalore/Mumbai/PuneThe Opportunity:Capgemini is seeking a director level executive to S/4 transformation Program(s) for our clients. This person will be responsible for growth delivering solutions to Capgemini clients.- Account(s) Delivery & Leadership - Manage a) SAP S/4 Large transformation Program (s) like Greenfield implementation, b)...
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2 weeks ago
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Sap Engagement Manager
1 week ago
New Delhi, India Capgemini Full timeJob Location: Bangalore/Mumbai/Pune The Opportunity: Capgemini is seeking a director level executive to S/4 transformation Program(s) for our clients. This person will be responsible for growth delivering solutions to Capgemini clients. Account(s) Delivery & Leadership Manage a) SAP S/4 Large transformation Program (s) like Greenfield implementation, b)...
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Client Engagement Manager
3 weeks ago
New Delhi, India Marsh Full timeWe are seeking a talented individual to join ourClient Engagement Managerteam atMarsh India Insurance Brokers Pvt Ltd.This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.Client Engagement ManagerWe will count on you to: This role encompasses managing client insurance operations,...
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Client Engagement Manager
3 weeks ago
New Delhi, India Marsh Full timeWe are seeking a talented individual to join our Client Engagement Manager team at Marsh India Insurance Brokers Pvt Ltd. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.Client Engagement ManagerWe will count on you to:- This role encompasses managing client insurance...
