Engagement Manager
2 days ago
Role Overview: The Engagement Manager - GCP Cloud Platform & Data is responsible for overseeing the end-to-end delivery, governance, and customer engagement for Google Cloud Platform (GCP) managed services. This includes platform operations, data infrastructure management, and service excellence. The role ensures customer satisfaction, SLA compliance, and continuous improvement through proactive service management and strategic alignment with business objectives.Required Skills & Experience Excellent communication, interpersonal and managerial skills Must be open to work in a 24x7 model, to support global customers across time zones.Expertise in: GCP Core Platform Services (Compute, Storage, Networking, IAM) GCP Core Data Services (BigQuery, Dataflow, Pub/Sub, Cloud SQL, Dataproc, Looker) DevOps & Automation (Terraform, Cloud Build, CI/CD Pipelines)Key Responsibilities 1. Customer Engagement & Governance Serve as the primary customer interface for GCP managed services covering both platform and data operations. Conduct regular governance meetings (weekly/monthly/quarterly) to review service performance, SLA compliance, and improvement initiatives. Manage escalations effectively, ensuring transparent and timely communication with stakeholders. Build and maintain strong, trusted relationships with customer technical and business teams. Ensure service delivery aligns with contractual commitments and customer business needs. 2. Service Delivery Oversight Oversee day-to-day operations of GCP platform services (Compute Engine, GKE, Cloud Functions, IAM, Networking, etc.) and data services (BigQuery, Dataflow, Pub/Sub, Cloud SQL, Dataproc, Looker, etc.). Govern managed services across incident, problem, change, and release management processes in alignment with ITIL standards. Monitor key performance metrics (SLA, MTTR, incident trends) and drive proactive improvement actions. Ensure compliance with security, governance, and FinOps practices within GCP environments. Collaborate with L2/L3 GCP engineers, architects, and platform teams to ensure stable, optimized, and secure operations. Ensure that all the projects are audit compliant ready to meet the internal and external audits expectations. 3. Financial and Contract Management Manage engagement financials including service cost tracking & invoicing, consumption & usage optimization, and billing validation. Support contract review & renewals, scope alignment & expansions of managed services cost with business growth. Drive FinOps initiatives for cost visibility and optimization across GCP services. 4. Continuous Improvement & Transformation Identify automation and modernization opportunities within GCP operations (e.g., Cloud Deploy, Terraform, Operations Suite). Lead service improvement plans (SIPs) and coordinate with engineering teams for implementation. Drive innovation initiatives - e.g., adopting new GCP services, enhancing observability, or improving CI/CD efficiency. 5. Team Leadership & Coordination Coordinate service delivery across onshore/offshore teams, ensuring continuous coverage and operational excellence. Mentor and guide GCP platform and data engineers on delivery priorities and customer expectations. Foster a culture of proactive problem-solving, technical innovation, and accountability.
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Relationship Manager
2 weeks ago
New Delhi, India Tax Manager Full timeJob Title: Relationship Manager - Sales Location: Corporate Office - Naraina Vihar (Above Naraina Metro Station), New Delhi Employment Type: Full-Time | Permanent Industry: Financial Services | Fintech Salary- 25k to 40k Key Responsibilities: Acquire and onboard new clients by understanding their tax and financial needs. Maintain strong client relationships...
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Engagement Manager
3 hours ago
New Delhi, India The Executive Centre Full timeThe Executive Centre (TEC) opened the doors to the first Executive Centre in 1994 and today boasts over 220+ centres in 36 cities and 16 markets.The Executive Centre caters to ambitious professionals and industry leaders looking for more than just an office space - they are looking for a place for their organisation to thrive. TEC has cultivated an...
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Engagement Manager
2 weeks ago
New Delhi, India saasgenie Full timeCustomer Onboarding Engagement ManagerLocation: Chennai (In-office)Work Hours: US EST ShiftCompany Overview:saasgenie specializes in maximizing the value of SaaS products for our customers, ensuring they derive the best possible benefits from their investments. We are committed to being the premier partner for SaaS companies, dedicated to unlocking the full...
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Customer Engagement Manager
3 weeks ago
New Delhi, India Client of SolveCube Full timeSolveCube is an award winning AI enabled Talent Solutions Platform for middle and senior level professionals. SolveCube is working with global consulting firms, mid and large enterprises across Asia Pacific and Middle East to fulfill their talent needs for permanent, short-term, part-time, interim and turnkey assignments.One of our clients, is a fintech...
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Customer Engagement Manager
3 weeks ago
New Delhi, India Client of SolveCube Full timeSolveCube is an award winning AI enabled Talent Solutions Platform for middle and senior level professionals. SolveCube is working with global consulting firms, mid and large enterprises across Asia Pacific and Middle East to fulfill their talent needs for permanent, short-term, part-time, interim and turnkey assignments. One of our clients, is a fintech...
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Senior Engagement Manager
3 weeks ago
New Delhi, India Council on Energy, Environment and Water (CEEW) Full timePurpose: The multi-disciplinary Clean Air team at CEEW generates data and evidence to drive scalable action and strengthen the capacity of governments and industries through institutional collaborations towards improving India’s air quality. The CA team works across seven different verticals: crop residue management, clean cooking, solid waste management,...
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Senior Engagement Manager
3 weeks ago
New Delhi, India Council on Energy, Environment and Water (CEEW) Full timePurpose:The multi-disciplinary Clean Air team at CEEW generates data and evidence to drive scalable action and strengthen the capacity of governments and industries through institutional collaborations towards improving India’s air quality. The CA team works across sevendifferent verticals: crop residue management, clean cooking, solid waste management,...
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SAP Engagement Manager
2 days ago
New Delhi, India Capgemini Full timeJob Location: Bangalore/Mumbai/Pune The Opportunity: Capgemini is seeking a director level executive to S/4 transformation Program(s) for our clients. This person will be responsible for growth delivering solutions to Capgemini clients. Account(s) Delivery & Leadership Manage a) SAP S/4 Large transformation Program (s) like Greenfield implementation, b)...
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SAP Engagement Manager
3 days ago
New Delhi, India Capgemini Full timeJob Location: Bangalore/Mumbai/PuneThe Opportunity:Capgemini is seeking a director level executive to S/4 transformation Program(s) for our clients. This person will be responsible for growth delivering solutions to Capgemini clients.- Account(s) Delivery & Leadership - Manage a) SAP S/4 Large transformation Program (s) like Greenfield implementation, b)...
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SAP Engagement Manager
3 hours ago
New Delhi, India Capgemini Full timeJob Location: Bangalore/Mumbai/PuneThe Opportunity: Capgemini is seeking a director level executive to S/4 transformation Program(s) for our clients. This person will be responsible for growth delivering solutions to Capgemini clients. Account(s) Delivery & Leadership Manage a) SAP S/4 Large transformation Program (s) like Greenfield implementation, b)...
