Team Lead

3 weeks ago

Hyderabad, India Talent Worx Full time

Description : About the job :- Direct and oversee the daily operations of a dedicated SAP team, focusing on SAP SD and FICO modules- Foster collaboration among SAP analysts and developers to optimize performance and efficiency- Set clear priorities and objectives for team members based on business needs and project demands- Manage resource allocation and ensure continuity of service during peak periods and team shortages- Ensure that incidents are addressed promptly within defined SLAs and escalate issues when necessary- Analyze team workload and capacity to ensure effective distribution of tasks- Define and monitor key performance indicators (KPIs) for service delivery- Prepare regular reports on team performance for management review- Lead service review meetings with stakeholders to discuss outcomes and areas for improvement- Identify opportunities for process and service enhancements and implement solutions- Promote a culture of continuous improvement and excellence in user support- Have a thorough understanding of order-to-cash processes with a focus on European business practicesRequirements : - Demonstrate leadership and motivational skills.- Proven ability to manage incident, change, and problem management processes- Strong analytical mindset with IT system knowledge- Functional experience with SAP SD and FICO modules- Experience collaborating with teams in diverse geographical locations, such as Europe and India- Minimum 3 years of experience in a team leader role within a similar environment- Educational background in Economics, Computer Science, Computer Engineering, or related fields- Proficient in English at an advanced levelJob Title : SAP Team Lead SD & FICO Modules (ref:hirist.tech)

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