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Technical Customer Service Manager

2 months ago

Vadodara, India Promaynov Advisory Services Pvt. Ltd Full time

Hi ,

We are looking candidates for Customer Success and Relationships - Technology Services (Cotton industry) role for Mumbai and Gurgaon location, only local candidates can apply from Mumbai and Gurgaon. Candidates should have experience in Textile or agriculture industry , should have experience in cotton .Lead interactions with key customers on TraceBale and other technology platforms and understand their requirements • Prepare a detailed priority plan based on the customer requirements and ensure delivery in coordination with the delivery team • Interaction with customers to understand and map their expectations on various technology services. • Present TraceBale and other technology solutions offerings to customers, capture feedback and follow up tracking. • Conduct market research, competitive analysis, and platform user interface, and prepare a market intelligence report • Manage customers’ routine deliverable activities and interact with them on deliverables.


15 years of experience of working in customer facing for technology services in Textile Traceability Technology or AgriTech services • Experience in customer management for technology platforms will be an asset • Knowledge of using and developing traceability software is preferable • Knowledge of project management, monitoring, and evaluation • Knowledge of technologies and innovations in the agriculture/textile