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Gyftr - Retention Specialist
3 weeks ago
Responsibilities -
1. Drive CRM Channel & Customer Retention: Take charge of CRM channel and retention efforts to foster long-term customer satisfaction and loyalty.
2. Plan & Execute CRM Channels: Develop and execute various CRM channels (email, notifications, SMS, WhatsApp, app push) aligned with retention objectives.
3. Collaborate Weekly with CRM POC: Engage in weekly discussions with CRM POC to strategize and execute growth campaigns effectively.
4. Leverage Customer Feedback: Utilize customer feedback for continuous improvement initiatives, enhancing satisfaction and retention rates.
5. Automate Customer Journeys: Implement journey automation strategies across CRM channels for streamlined interactions and improved engagement.
6. Stay Updated on Industry Trends: Monitor CRM and retention marketing trends to optimize strategies and tactics.
Campaign Performance Analysis
1. Assess Campaign Effectiveness: Analyze campaign performance metrics (email, conversion, retention rates) to evaluate ROI.
2. Conduct Data Analysis and Reporting: Utilize analytics tools to track key metrics, generating reports and insights for stakeholders.
3. Develop Best Practices: Create best practices for email, SMS, and other CRM channels to share with relevant stakeholders.
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