Assistant Manager- After Sales

3 days ago


Gurugram, India Torishima Pumps India Pvt Ltd Full time

Job Responsibilities & Authorities:-


·      To Identify and establish new business

·      To plan & Execute Organisational sales visits

·      To get registered with customers (e- registration if required) and generate enquiries.

·      To establish a full understanding of customers requirements at all levels and to ensure that company is regarded as a preferred vendor / service provider to all accounts.

·      To Liaise with existing clients, THQ -Japan/AEG for spare prices and submit tenders

·      To convert offers into orders and complete documentation and other formalities pertaining to order.

·      To coordinate with procurement & service department to meet the delivery schedule of orders

·      To submit dispatch documents & collect payments, GST- forms and TDS certificates from Customers

·      To support in preparing tenders, proposals and quotations

·      To Provide pre-sales and post-sales support

·      To Negotiate contracts, terms and conditions

·      To Review cost and sales performance

·      To submit reports after sales visit and update about the status to RM and Management

·      Must be able to travel up to 60% of the time.

·      To Provide product education and advice to customers

·      To Attending trade exhibitions, conferences and meetings

·      To coordinate with Accounts department regarding accounts receivables and other forms and certificates (GST- forms and TDS certificates) receivables

·      To update service department regarding input details & orders expected and intimate about customer specific requirements to complete the jobs

·      To Ensure that sales targets are met.


Customer Responsibility:-


·      To have regular interaction with customers and provide latest update on Torishima activities and support to solve their problems and queries

·      To maintain good rapport with customers to generate enquiries and conversion of offers into orders and realization of payments.


Qualification:BE Mechanical


Work Experience:


·      Should have worked in Sales & Marketing of Engineering Industries, Having profound knowledge of After Sales & service market in Pumps and rotating equipment’s and handled customers in Power, Steel, Oil & Gas and Engineering Industries etc.

·      Knowledge of sales Activities- Generating enquiries, E- tendering system, negotiations, orders executions, payments collections etc.

·      A minimum work experience of 8-10 years in Pumps, Engineering & rotating equipments is required.


Competencies:

·      Strong technical knowledge & Sales skills

·      Sound judgement and good business sense

·      Teamworking ability

·      The ability to build relationships quickly and effectively

·      Analytical and problem-solving skills

·      Resilience and tenacity

·      Documentation skills

·      Complete knowledge of Microsoft word, Excel, PowerPoint presentation slides etc.

·      Awareness about EMS

·      To save Power/ Water with related to EMS

·      Ensure preparation of documentation for ISO audits.



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