Torishima Pumps India Pvt Ltd | Assistant Manager- After Sales | gurugram
1 week ago
Job Responsibilities & Authorities:-
· To Identify and establish new business
· To plan & Execute Organisational sales visits
· To get registered with customers (e- registration if required) and generate enquiries.
· To establish a full understanding of customers requirements at all levels and to ensure that company is regarded as a preferred vendor / service provider to all accounts.
· To Liaise with existing clients, THQ -Japan/AEG for spare prices and submit tenders
· To convert offers into orders and complete documentation and other formalities pertaining to order.
· To coordinate with procurement & service department to meet the delivery schedule of orders
· To submit dispatch documents & collect payments, GST- forms and TDS certificates from Customers
· To support in preparing tenders, proposals and quotations
· To Provide pre-sales and post-sales support
· To Negotiate contracts, terms and conditions
· To Review cost and sales performance
· To submit reports after sales visit and update about the status to RM and Management
· Must be able to travel up to 60% of the time.
· To Provide product education and advice to customers
· To Attending trade exhibitions, conferences and meetings
· To coordinate with Accounts department regarding accounts receivables and other forms and certificates (GST- forms and TDS certificates) receivables
· To update service department regarding input details & orders expected and intimate about customer specific requirements to complete the jobs
· To Ensure that sales targets are met.
Customer Responsibility: -
· To have regular interaction with customers and provide latest update on Torishima activities and support to solve their problems and queries
· To maintain good rapport with customers to generate enquiries and conversion of offers into orders and realization of payments.
Work Experience:
· Should have worked in Sales & Marketing of Engineering Industries, Having profound knowledge of After Sales & service market in Pumps and rotating equipment’s and handled customers in Power, Steel, Oil & Gas and Engineering Industries etc.
· Knowledge of sales Activities- Generating enquiries, E- tendering system, negotiations, orders executions, payments collections etc.
· A minimum work experience of 8-10 years in Pumps, Engineering & rotating equipments is required.
Competencies:
· Strong technical knowledge & Sales skills
· Sound judgement and good business sense
· Teamworking ability
· The ability to build relationships quickly and effectively
· Analytical and problem-solving skills
· Resilience and tenacity
· Documentation skills
· Complete knowledge of Microsoft word, Excel, PowerPoint presentation slides etc.
· Awareness about EMS
· To save Power/ Water with related to EMS
· Ensure preparation of documentation for ISO audits.
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