Customer Service Operator
2 weeks ago
Role Overview:We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management. In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs).Your work will focus on recreating real-world support scenarios, validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards.What You’ll Do:- Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management. - Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. - Simulate escalations, SLA tracking, and quality audits within support workflows. - Provide structured annotations and datasets to improve LLM training and evaluation.Required Qualifications:- Proven experience in customer service operations (ticket handling, chat/email workflows, refunds/returns, knowledge base upkeep). - Familiarity with workflow tools (e.g., Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Jira, or equivalents). - Strong attention to detail and ability to spot weaknesses in AI-generated workflows. - Understanding of how operational data is used to train and evaluate LLMs. - Excellent written English for creating training-quality datasets and validating AI outputs.Perks of Freelancing with Turing:- Remote-first and flexible work environment. - Opportunity to work on cutting-edge AI projects with leading LLM companies. - Potential for contract extension based on performance and project needs.Offer Details:- Commitment: Minimum 30 hours/week (at least 4 hours/day, with 4 hours overlapping PST). - Engagement Type: Contractor / Freelancer (no medical or paid leave). - Duration: 1 month (possible extension).
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Customer Service Operations Manager
3 weeks ago
New Delhi, India IGP Full timeJob Summary:The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements...
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Customer Service Operations Manager
2 weeks ago
New Delhi, India IGP Full timeJob Summary: The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements...
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Head of Service Operations
3 weeks ago
New Delhi, India SRINIVASA SALES & SERVICE PRIVATE LIMITED Full timeQualification: Qualification: Diploma / B.Tech – Mechanical / Electrical / AutomobileExperience : > 15 years in relevant industry - Construction Equipment; Heavy Engines, Generators etc.,Job Summary: Accountable for working cross-functionally to support and transform the service channel, ensuring they utilize the latest technology and provide a world class...
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Head of Service Operations
3 weeks ago
New Delhi, India SRINIVASA SALES & SERVICE PRIVATE LIMITED Full timeQualification: Qualification: Diploma / B.Tech – Mechanical / Electrical / Automobile Experience : > 15 years in relevant industry - Construction Equipment; Heavy Engines, Generators etc.,Job Summary: Accountable for working cross-functionally to support and transform the service channel, ensuring they utilize the latest technology and provide a world...
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Customer Service
3 weeks ago
New Delhi, India SB eCommerce Solutions Pvt Ltd Full timeJob Title: Customer Service & Operations Coordinator Location: IMT Faridabad, India Industry: Printing / PoD Manufacturing Work Type: Full-time, On-siteAbout the RoleWe’re hiring a proactive, detail-oriented Customer Service & Operations Coordinator to support our print-on-demand production and global order fulfillment. This is a hybrid role that sits at...
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Customer Service
1 week ago
New Delhi, India Healtharx Technologies Pvt. Ltd Full timeAddressing real-time negative responses. - Ensuring all complaints are tracked on social media. - Coordinating with internal teams to ensure timely delivery on daily monitoring reports, press release trackers. - Use of forums and social media to seed positive content for better ORM. - Should be able to manage a tight grip of the ORM operations. - Escalate to...
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Head of Service Operations
24 hours ago
New Delhi, India Ola Electric Full timeJob Description Job Title:Service Head Location:Bengaluru (with pan-India oversight) Department:Customer Service & After Sales Reports To : CEOJob Summary We are seeking an experienced and dynamic Service Head to lead Ola Electric’s national service and after-sales operations. The role will be responsible for driving service excellence, customer...
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Head of Customer Service
23 hours ago
New Delhi, India Lifetime Health Full timeJob Title: Head of customer service Company: Lifetime Health Location: Jayanagar Bangalore Salary : As per your previous drawn and expertise Employment Type: Full-Time About Us: LifetimeHealth is a leading provider of home healthcare services, specializing in nursing and physiotherapy. We are committed to delivering high quality, compassionate care to our...
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ServiceNow Customer Service Manager
3 weeks ago
New Delhi, India AvanteNow Full timeJob Title - ServiceNow Customer Service Manager (CSM) & Financial Services Operations (FSO) SpecialistJob Type - Onsite, Saudi Arabia (Long-term project)Experience - 7+ years of ServiceNow technical experienceJob Description :We are seeking a skilled and motivated ServiceNow Customer Service Manager (CSM) and Financial Services Operations (FSO) Specialist to...
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Customer service operator
2 weeks ago
Delhi, India Turing Full timeRole Overview:We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management. In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs).Your work will focus on recreating real-world support scenarios, validating...