ServiceNow Architect

4 weeks ago

Bengaluru, Karnataka, India TESTQ Technologies Limited Full time

About the Role

We are seeking an experienced ServiceNow Architect with a strong background in ServiceNow development, integrations, and platform optimization.

In this role, you will take the lead in designing, developing, and implementing complex ServiceNow solutions.

You will leverage your expertise in Performance Analytics, Reporting, and Data Visualization to guide the team in creating actionable dashboards and KPIs, while ensuring optimal platform performance.

As a technical leader, you will be responsible for driving best practices, conducting code reviews, and mentoring a team of developers.

This role will also involve collaborating with business stakeholders to ensure that ServiceNow solutions align with strategic goals and business Responsibilities :

As a ServiceNow Architect, you will :

- Lead end-to-end technical design and implementation of platform capabilities, ensuring alignment with business requirements.

- Architect and implement complex integrations using REST/SOAP APIs, JDBC, MID Servers, IntegrationHub, and Transform Maps.

- Oversee development best practices, conduct code reviews, and ensure adherence to ServiceNow development standards.

- Guide the team in leveraging Performance Analytics to build actionable dashboards and KPIs, collaborating with business stakeholders to define meaningful metrics.

- Analyze platform usage and performance data to drive data-informed decisions, improving platform efficiency.

- Conduct performance tuning of the ServiceNow platform, including script optimization, query tuning, and instance health checks, and proactively identify and resolve performance bottlenecks.

- Work on governance models for citizen development, enhancing processes, tools, and support for low-code/no-code development while maintaining platform integrity and security.

- Mentor and support citizen developers, guiding them in building compliant and efficient applications that align with best practices.

- Collaborate closely with architects, business analysts, and project managers to ensure successful translation of business requirements into technical solutions.

- Act as a technical advisor and escalation point for complex issues, providing expertise and support as Skills and Experience

To be successful in this role, you will need :

- 7+ years of experience in ServiceNow development and architecture.

- Proven expertise in ServiceNow integrations, including REST, SOAP, JDBC, and IntegrationHub.

- Strong knowledge of Performance Analytics, Reporting, and Data Visualization within the ServiceNow platform.

- Hands-on experience with ServiceNow performance tuning and instance optimization.

- Familiarity with Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes.

- Experience in setting up governance models for citizen development, ensuring platform integrity and security.

- Excellent communication, leadership, and mentoring skills, with the ability to guide both technical and non-technical teams.

- Experience in conducting research and POC (Proof of Concepts), such as translation, mobile capabilities, and extending the platform for a global audience (access, governance, controlling Join Us?

This role provides an opportunity to work on cutting-edge ServiceNow solutions and drive platform optimization at a strategic level.

You will be part of a dynamic and collaborative team, working on high-impact projects that shape the future of ServiceNow solutions.

We offer competitive compensation, professional development opportunities, and a chance to lead and mentor the next generation of ServiceNow developers (ref:hirist.tech)

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