Truemeds - Director - Supply Chain & Operations

16 hours ago

Faridabad, India Truemeds Full time

Roles and Leadership:- Managing the daily operations of the hub, including receiving, put-away, inventory management, order picking, packing, dispatch and reverse logistics.- Ensure 100% adherence to SLA for order fulfilment, accuracy, delivery timelines, and quality standards.- Drive operational excellence and implement process improvements, automation, and efficiency-enhancement initiatives.Supply Chain & Fulfilment Management:- Oversee end-to-end B2C fulfilment operations and apply B2B experience to strengthen planning, consistency, and process discipline.- Manage inventory levels, reduce stockouts and shrinkage, and ensure high inventory accuracy through regular audits and controls.- Coordinate with procurement, planning, and last-mile delivery partners to ensure seamless order flow and availability.Strategic & Analytical Responsibilities:- Develop and execute supply-chain strategies for capacity planning, productivity optimisation, and cost efficiency.- Monitor key KPIs-order accuracy, OTIF, fulfilment time, inventory ageing, logistics cost, manpower productivity-and drive improvements.- Use dashboards, data insights, and analytics for forecasting, planning, and decision making.Team Management:- Build, lead, and mentor a high-performing operations team with clear deliverables and performance metrics.- Foster a culture of accountability, safety, compliance, and continuous improvement.- Drive cross-functional coordination with Technology, Customer Support, Quality, Finance, and Business teams.Compliance & Risk Management:- Ensure strict compliance with regulations, quality standards, and operational SOPs.- Identify operational risks and implement preventive and corrective actions.- Maintain a safe and compliant working environment within the hub. Minimum Qualifications and Requirements:- MBA/PGDM from a Tier-1 business school (IIMs, ISB, XLRI or similar) is preferrable.- 6-8 years of overall supply chain/operations experience- Significant hands-on experience in B2C fulfilment operations (e-commerce, quick commerce, retail, logistics, or similar).- Prior exposure to B2B supply-chain or operations environments.- Strong understanding of warehouse operations, order fulfilment, demand planning, routing, and last-mile coordination.- Ability to scale operations in a high-volume, high-accuracy environment.- Strong data-driven decision-making skills; proficiency with dashboards, MIS, and operational analytics.- Excellent leadership, communication, stakeholder management, and team-building capabilities. (ref:iimjobs.com)

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