MoveInSync - Technical Account Manager

2 weeks ago

Hyderabad, India MoveInSync Full time

MoveInSync is the world's largest office commute platform with a user base of over 550,000 employees over 300 clients in 38 countries. Headquartered in Bangalore, India, MoveInSync has been a pioneer in the commute space since 2009, offering reliable, safe and sustainable solutions.

MoveInSync's SaaS solution, Ion enables organizations to automate their employee office commute using cabs and EVs, run high-capacity shuttles along fixed routes, and manage corporate car rentals. MoveInSync's full stack solution, MoveInSync One offers end-to-end outsourced employee transport solutions for enterprises.

About the Role :

The Technical Account Manager (TAM) serves as the primary technical liaison between MoveinSync and clients, ensuring successful product adoption and expansion, focusing on fostering strong relationships, and driving engagement.

What You'll Do :

- Execute product implementations and oversee new feature deployments and changes.

- Ensure timely resolution of product bugs and focus on improving product/feature adoption among client users.

- Develop and execute quarterly account plans to address client gaps and continuously improve processes and product utilization.

- Collaborate with internal and external stakeholders to execute the scope of work and achieve adoption targets.

- Take ownership of project objectives and goals, ensuring delivery within defined timelines.

- Conduct monthly training sessions for client teams on product features and coordinate responses to client inquiries.

- Project manage scope of work reviews and identify leads for additional ION modules and prospects.

- Lead customer awareness campaigns to enhance product adoption and drive expansion opportunities.

- Prepare and present monthly and quarterly business review sessions with client sponsors, aiding in their presentation to leadership.

What You'll Need :

- Bachelor's degree in Engineering (B.Tech).

- Minimum of 2 years of professional experience in SaaS implementation and tech implementation, including SaaS and ERP or in roles such as product development or IT support.

- Strong problem-solving skills and effective communication abilities.

- Proficiency in Microsoft Excel and PowerPoint for data analysis and presentation purposes.

- Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with stakeholders at all levels.

- Strong problem-solving and analytical skills, with the ability to identify and address complex issues effectively.

- Proficiency in Microsoft PowerPoint and Excel, with the ability to create compelling presentations and analyze data proficiently.

- Excellent communication skills, both verbal and written, with the ability to articulate ideas clearly and engage effectively with clients and internal stakeholders.

- Proficiency in the local language is preferred.

- Previous experience in the transportation or logistics sector is a plus

(ref:iimjobs.com)

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