ServiceNow Technical Account Manager
2 weeks ago
ServiceNow Technical Account Manager (TAM) at #LTIM is responsible for building and maintaining strategic relationships with key customers. They act as a trusted advisor, providing technical guidance, support, and advocacy to ensure the successful adoption and utilization of ServiceNow solutions.
Job Description:
1. Customer Relationship Management : Build and maintain strong relationships with assigned customers, serving as their primary point of contact for technical inquiries, product roadmap.
2 Advisory : Provide expert guidance and advice to customers on best practices for implementing and optimizing ServiceNow solutions within their organization. This may include leveraging the technical architecture team from practice and share strategies aligning to their larger objectives.
3. Solution Implementation Support : Collaborate with customers and internal teams to ensure successful implementation and deployment of ServiceNow products, including assisting with technical challenges, troubleshooting issues, and facilitating knowledge transfer.
4. Proactive Account Management: Anticipate customer needs and proactively identify opportunities to add value through ServiceNow solutions. Actively engage with customers to understand their business objectives and align ServiceNow offerings to support those goals.
5. Customer Advocacy: Advocate on behalf of customers within ServiceNow, representing their interests and feedback to product management, engineering, and other internal stakeholders. Champion customer success initiatives and drive continuous improvement in service delivery.
7. Training and Enablement: Deliver technical training and enablement sessions to customers, empowering them to maximize the value of ServiceNow solutions and become self-sufficient in managing their environments.
Skills Expected
-Overall IT experience of 15+ Years and relevant experience of 8+ years in ServiceNow
-Prior experience in technical account management, customer success, or similar roles in the enterprise software industry.
Strong understanding of IT service management (ITSM) processes and ServiceNow platform capabilities.
Excellent communication and interpersonal skills, with the ability to effectively engage with technical and non-technical stakeholders at all levels.
Proven track record of driving customer satisfaction, retention, and expansion in a technology-focused environment.
Ability to multitask, prioritize, and manage multiple customer engagements simultaneously.
Willingness to travel occasionally to customer sites as needed.
ServiceNow Implementation Certified is must
-Commercial acquaintance and partner interactions
LTIMindtree is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, ethnicity, nationality, gender, gender-identity, gender expression, language, age, sexual orientation, religion, marital status, veteran status, socio-economic status, dis-ability or any other characteristic protected by applicable law.
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