Business Analyst, CSA

Join a Team That’s Passionate About Making Lives Better

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results

The Business Analyst works with the organizations to help improve our processes and systems. They conduct research and analysis in order to come up with solutions to business problems and help to introduce these systems to businesses and their clients.

What You'll Do:

Champion the development and identification of opportunities for business improvement and efficiencies based on the IIBA Business Analysis Book of Knowledge (BABOK) and the Analytics Framework Tools/Techniques/Methodology to identify business needs that align with business objectives, and the corporate vision Facilitate Business Process design, re-engineering mapping, gap analysis, audit evaluation, and automation of complex data structures using BPMN 2.0 standard for ISO 18295 and ISO 27001 compliance Liaison among stakeholders (e.g. operations, human resources, finance etc.) in order to understand the structure, policies, and operations of the organization, and to determine business requirements at a strategic, operational and tactical level Elicit business, solution and transition requirements and proactively seek clarification of requirements, articulate the need for change, facilitate and manage direction for process, people and data analysis Analyze client organization's industry and competitive position providing input into Business Strategies for applications of new technologies through research from various sources e.g. google, financial sources, Gartner etc. Create and present reports / KPI/Solution overview to all levels of the organization Set up and maintain the Process Requirements Matrices Work with stakeholders and other team members to define metrics and performance goals for the application Assist in translating requirements into use cases and expected results for product, performance, and user acceptance testing Requirements Champion company core values and other company programs Other duties as assigned

Education

Completed Post-Secondary education in a related field

Preferably a University Degree and/or Technical or Business Degree

Experience

3+ years of experience with SQL, (or equivalent), Microsoft Excel, and statistical analysis tools (e.g. Power BI).

3+ years of relevant experience in a business analyst, data analyst or statistical analysis role.

5+ years of relevant experience in a business analyst, data analyst or statistical analysis role, ISO implementations and audit would be an asset

Knowledge of BPMN 2.0 process modeling standard

Must display fine attention to detail - successfully completes tasks requiring deep attention to a high volume of detailed information with the ability to build quality process into job functions

Certificates, Licenses, & Registration:

Certified Business Analysis Professional Designation, Business Analyst Certification from an accredited College or Business Degree with the required (CBAP) experience

Reports to: Director of Analytics

What We're Looking For:

All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) – French. Please note that Information security responsibilities are based on role.

Why Join Us?

Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement.

Comprehensive Training : We offer extensive paid training to ensure you’re equipped for success.

Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do.

Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

Fun Workplace: Join a vibrant team that knows how to have fun From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.

State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.

Rewarding Work: Help businesses grow while making a real difference in people’s lives

Get to Know Us Better Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work

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At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives

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