Senior CSA

2 days ago


Bengaluru, Karnataka, India Firstsource Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Senior CSA

Date: Sep 11, 2025

Location:Bangalore, KA, IN

Requisition ID: 16877

Description:

ABOUT FIRSTSOURCE

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, Mexico and India. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies Job Title: Customer Support Associate – International Voice Grade: H1/H2 Job Category: Senior Associate / Associate Function/Department: Operations Reporting to: Team Leader Role Description: A CSA in this role responds to customer queries and provides resolution, support and assistance to the customers who calls pertaining to existing/new queries on services provided by the client. The Agent will play an integral role in improving the customer experience by providing fast, friendly and effective service with accurate and personal solutions to customer enquiries. Roles & Responsibilities  Revert on calls to customer on a variety of issues  Update and process information accurately into the system(s)  Resolve customer problems in a timely manner  Take ownership & deliver on customer commitments  Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact  Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner  Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration.  Ability to solve problems – look for solutions aligned to customer's perspective and deliver on all commitments  Teamwork – consistently work together, trust each other and engage in constructive conversations for the good of the team



  • Bengaluru, Karnataka, India CSA Group Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Employment StatusRegularTime TypeFull timeBUILDING A WORLD CLASS TEAM STARTS WITH YOUAt the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes &...


  • Bengaluru, Karnataka, India CSA Group Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Employment StatusRegularTime TypeFull timeBUILDING A WORLD CLASS TEAM STARTS WITH YOUAt the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes &...


  • Bengaluru, Karnataka, India CSA Bangalore Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role: Chief Growth OfficerLocation: Bangalore (Hybrid – Onsite & Remote)Experience: 3–5 yearsRole OverviewWe are seeking a persuasive, negotiation-oriented Sponsorship Manager with exceptional communication and influencing skills. This role will focus on building and nurturing long-term partnerships with cybersecurity product companies, service...

  • csa

    4 days ago


    Bengaluru, Karnataka, India Firstsource Solutions Full time ₹ 40,000 - ₹ 80,000 per year

    CSADate: Sep 9, 2025Location:Bangalore, KA, INRequisition ID: 16558Description:ABOUT FIRSTSOURCEFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased...

  • csa

    7 hours ago


    Bengaluru, Karnataka, India Firstsource Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    About FirstsourceFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians...


  • Bengaluru, Karnataka, India Firstsource Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Customer Support Associate International Chat & UpsellingJob Category: Senior Associate / Associate Function/Department: OperationsReporting to: Team LeaderRole Description:A CSA in this role responds to customer queries and provide resolution, support and assistance to the customers who send Chats pertaining to existing/new queries on services...


  • Bengaluru, Karnataka, India beBeeProduct Full time ₹ 1,02,43,211 - ₹ 2,13,23,456

    Job Title: Senior Product Certification ProfessionalJob Description:We are seeking a highly skilled and experienced professional to join our team as a Senior Product Certification Specialist. This is an exciting opportunity for a motivated individual who wants to work in a dynamic environment with a global company.This role requires a strong background in...


  • Bengaluru, Karnataka, India beBeeStrategist Full time ₹ 13,01,125 - ₹ 22,88,500

    Job Overview">We are seeking a highly skilled Program Manager to join our team. In this role, you will be responsible for managing defect elimination and customer experience programs across India.Collaborate with cross-functional teams to develop solutions for internal CS associates and external customers.Drive business growth by identifying opportunities to...


  • Bengaluru, Karnataka, India beBeeCostManagement Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

    Job Title: Senior Manager, Cost and ContractsThe ideal candidate will have a strong background in cost planning and contract management.Key Responsibilities:Supporting the lead in Cost and Contracts, assist in pre and post-contract administration services during construction activities across regions.Implementing an appropriate procurement strategy for each...


  • Bengaluru, Karnataka, India beBeeElectrical Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Senior Electrical Engineer for High-Voltage Substation DesignWe are seeking a highly skilled Senior Electrical Engineer to lead the design of high-voltage substations. As a key member of our team, you will be responsible for ensuring compliance with CSA, IEC, IEEE, and utility-specific standards.Key Responsibilities:Design high-voltage substations up to 765...