is hiring For CSA Non Voice

1 week ago

Bengaluru, Karnataka, India Firstsource Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title: Customer Support Associate International Chat & Upselling

Job Category: Senior Associate / Associate Function/Department: Operations

Reporting to: Team Leader

Role Description:

A CSA in this role responds to customer queries and provide resolution, support and assistance to the customers who send Chats pertaining to existing/new queries on services provided by the client. The Agent will play an integral role in improving the customer experience by providing fast, friendly and effective service with accurate and personal solutions to customer enquiries.

Roles & Responsibilities

  • Revert on chats written by the customer on a variety of issues
  • The Agent will have to present and sell company services to current and potential customers
    • Update and process information accurately into the system(s)
  • Resolve customer problems in a timely manner
  • Take ownership & deliver on customer commitments
  • Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact
  • Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner
  • Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration.
    • Ability to solve problems look for solutions aligned to customers perspective and deliver on all commitments
  • Teamwork consistently work together, trust each other and engage in constructive conversations for the good of the team

ROLE HOLDER PROFILE

A. Preferred educational qualifications: Minimum SSC (10th) passed.

B. Preferred work experience: Fresher/Experienced with minimum 1 year of experience in a BPO/related industry

C. Skills and Competencies

i. Functional / Technical:
• Computer literate eg. Outlook, Word, Internet Explorer


• Typing skills: Process specific cut offs


• Good written English communication

ii. Behavioral:


• Professional & Courteous in mannerisms


• Ability to liaise with customers at all levels


• Ability to handle and resolve complex customer calls

  • International Non Voice

    3 days ago

    Bengaluru, Karnataka, India IntouchCX Full time ₹ 16,800 - ₹ 1,08,000 per year

    Job descriptionGreetings from IntouchCX Urgent Hiring | International Non-Voice - Apply Now [ Email and Chat Support ]HR Name- Monika ShreeContact mail - Please Note - Direct Walkin kindly Mention HR Monika on your CVRoles and ResponsibilitiesThe role of the Customer Service Associate (CSA) - Non-Voice, will be responsiblefor:Providing support and resolve...

  • voice and non voice

    2 weeks ago

    Bengaluru, Karnataka, India Bs Max Properties Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Bs Max Properties Pvt Ltd is hiring Voice & Non-Voice Process Executives to handle customer queries via calls, emails, and chats. Responsibilities include data entry, follow-ups, and maintaining service quality. Perks and benefitsCompetitive Salary+Monthly IncentivesDay Shift

  • Hiring For international non voice process

    2 weeks ago

    Bengaluru, Karnataka, India NJ Technologies Full time ₹ 25,000 per year

    Hiring for international non voice process Chat (customer support )Excellent communication Shifts & offs : Rotational shift & rotational off Salary (net take home)-25 k experienced - graduates / undergraduates with relevant experience

  • Certifier I

    2 weeks ago

    Bengaluru, Karnataka, India CSA Group Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Employment StatusRegularTime TypeFull timeBUILDING A WORLD CLASS TEAM STARTS WITH YOUAt the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes &...

  • Hiring For Non Voice Process

    1 week ago

    Bengaluru, Karnataka, India The Job Factory Full time ₹ 5,50,000 per year

    Greetings from The Job Factory Hiring for TOP MNC Companies for Non voice/ Immediate joining-For More DetailsCall : HR smitha @ Call or WhatsApp )Requirements:Should have 2 Year of experience IN INTERNATIONAL CUSTOMER SUPPORT BPO process.Only Graduate and Post Graduates can apply.Should have Good communication skills.Should be Fluent in English, good typing...

  • Senior Lab Technician

    2 weeks ago

    Bengaluru, Karnataka, India CSA Group Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Employment StatusRegularTime TypeFull timeBUILDING A WORLD CLASS TEAM STARTS WITH YOUAt the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes &...

  • Opening For Non Voice Gaming Process

    2 weeks ago

    Bengaluru, Karnataka, India Apoorva Raj B E Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Greetings from Top MncWe are currently Hiring for international Non voice Conact HR Apoorva Customer Service AssociateImmediate joiner requiredThe role of Customer Support Associate (CSA), will be responsible for:Answering player support queries via Email and DiscordTroubleshooting game issues via Email and Discord and callsAnswering player queries about...

  • EMC Lead Engineer

    1 week ago

    Bengaluru, Karnataka, India CSA Group Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Employment StatusRegularTime TypeFull timeBUILDING A WORLD CLASS TEAM STARTS WITH YOUAt the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes &...

  • Hiring For Voice and Non-voice Process

    5 days ago

    Bengaluru, Karnataka, India Tech Mahindra Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    On Role: Customer Support Associate - Calls and Email support.Nature of Job: Resolving the queries of the customer via calls, Email and Chat.Qualification: Graduates or under graduates.Should have good communication in "Hindi and English" for voice process.Should have good communication in English for Non-voice process.Should have basic knowledge about...

  • First source is hiring- International Voice/ Non voice

    5 days ago

    Bengaluru, Karnataka, India Firstsource Full time ₹ 2,16,000 - ₹ 4,32,000 per year

    Job Title: International Voice/Non-Voice Process AssociateSalary: Up to 4.2 LPA + Performance-Based IncentivesExperience: Freshers/Up to 2 years of relevant experienceShift: Rotational Shifts (Night Shifts may apply depending on the process)Key Responsibilities:Voice Process:Handle inbound and outbound customer calls for international clients.Resolve...