is hiring For CSA Non Voice

3 days ago

Bengaluru, Karnataka, India Firstsource Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Title: Customer Support Associate International Chat & Upselling

Job Category: Senior Associate / Associate Function/Department: Operations

Reporting to: Team Leader

Role Description:

A CSA in this role responds to customer queries and provide resolution, support and assistance to the customers who send Chats pertaining to existing/new queries on services provided by the client. The Agent will play an integral role in improving the customer experience by providing fast, friendly and effective service with accurate and personal solutions to customer enquiries.

Roles & Responsibilities

  • Revert on chats written by the customer on a variety of issues
  • The Agent will have to present and sell company services to current and potential customers
    • Update and process information accurately into the system(s)
  • Resolve customer problems in a timely manner
  • Take ownership & deliver on customer commitments
  • Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact
  • Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner
  • Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration.
    • Ability to solve problems look for solutions aligned to customers perspective and deliver on all commitments
  • Teamwork consistently work together, trust each other and engage in constructive conversations for the good of the team

ROLE HOLDER PROFILE

A. Preferred educational qualifications: Minimum SSC (10th) passed.

B. Preferred work experience: Fresher/Experienced with minimum 1 year of experience in a BPO/related industry

C. Skills and Competencies

i. Functional / Technical:
• Computer literate eg. Outlook, Word, Internet Explorer


• Typing skills: Process specific cut offs


• Good written English communication

ii. Behavioral:


• Professional & Courteous in mannerisms


• Ability to liaise with customers at all levels


• Ability to handle and resolve complex customer calls

  • voice and non voice

    6 days ago

    Bengaluru, Karnataka, India Bs Max Properties Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Bs Max Properties Pvt Ltd is hiring Voice & Non-Voice Process Executives to handle customer queries via calls, emails, and chats. Responsibilities include data entry, follow-ups, and maintaining service quality. Perks and benefitsCompetitive Salary+Monthly IncentivesDay Shift

  • Hiring For international non voice process

    6 days ago

    Bengaluru, Karnataka, India NJ Technologies Full time ₹ 25,000 per year

    Hiring for international non voice process Chat (customer support )Excellent communication Shifts & offs : Rotational shift & rotational off Salary (net take home)-25 k experienced - graduates / undergraduates with relevant experience

  • Hiring: International Non-Voice Process

    6 days ago

    Bengaluru, Karnataka, India Rivera Manpower Services Full time ₹ 4,32,000 per year

    Hiring Now: International Non-Voice Process | US Shift | Freshers & ExperiencedContact Person: HR AnanyaPhone/WhatsApp: Email: Agency: Rivera Manpower ServicesJob Role: International Non-Voice ProcessLocation: [Insert Location]Shift: US Shift (Night Shift)Salary: 3 4 LPA (Freshers & Experienced)Cab Facility: One-way cab providedIncentives: Performance-based...

  • Hiring For Non Voice Process

    2 days ago

    Bengaluru, Karnataka, India The Job Factory Full time ₹ 5,50,000 per year

    Greetings from The Job Factory Hiring for TOP MNC Companies for Non voice/ Immediate joining-For More DetailsCall : HR smitha @ Call or WhatsApp )Requirements:Should have 2 Year of experience IN INTERNATIONAL CUSTOMER SUPPORT BPO process.Only Graduate and Post Graduates can apply.Should have Good communication skills.Should be Fluent in English, good typing...

  • Non Voice specialist

    6 days ago

    Bengaluru, Karnataka, India Arowlogiq Infotech Full time US$ 60,000 - US$ 1,20,000 per year

    We are looking for a highly skilled and experienced professional to join our team as a Non Voice specialist in Arowlogiq Infotech Pvt Ltd, located in the IT Services & Consulting industry. The ideal candidate will have 1-6 years of experience.Roles and ResponsibilityCollaborate with cross-functional teams to design and implement non-voice solutions.Develop...

  • Hiring : DATA ENTRY Operator | NON VOICE Process

    6 days ago

    Bengaluru, Karnataka, India Khyati Arora Full time ₹ 3,00,000 - ₹ 5,00,000 per year

    Job Opportunity : Hiring : DATA ENTRY Operator | NON VOICE ProcessIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Back OfficeEducation : 10/12 Pass Required

  • Certifier I

    6 days ago

    Bengaluru, Karnataka, India CSA Group Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Employment StatusRegularTime TypeFull timeBUILDING A WORLD CLASS TEAM STARTS WITH YOUAt the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes &...

  • Senior Lab Technician

    6 days ago

    Bengaluru, Karnataka, India CSA Group Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Employment StatusRegularTime TypeFull timeBUILDING A WORLD CLASS TEAM STARTS WITH YOUAt the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes &...

  • Non voice

    6 days ago

    Bengaluru, Karnataka, India Inspiration Manpower Consultancy Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Title: BPO Non-Voice Process ExecutiveJob Type: Full-timeLocation: BangaloreShift: Us ShiftJob Summary:We are seeking a detail-oriented and efficient Non-Voice Process Executive to join our BPO team. The ideal candidate will handle customer queries and service requests through email, chat, or data entry systems ensuring accurate and timely support while...

  • EMC Lead Engineer

    4 days ago

    Bengaluru, Karnataka, India CSA Group Full time US$ 90,000 - US$ 1,20,000 per year

    Employment Status:RegularTime Type:Full timeBUILDING A WORLD CLASS TEAM STARTS WITH YOUAt the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes &...