Sales and Support Associate

3 weeks ago


Mangalore, Karnataka, India Grow Your Staff Full time

Grow Your Staff is looking for a Sales and Support Associate for a US-based independent board game publisher focused on developing interactive business stimulation games. This is a full-time remote position

The role will have excellent growth opportunities. You will be directly working with the team based in New Hampshire, USA.

Experience required: 5-8 years

Time: 5:30 pm - 2:30 am IST (Monday - Friday)

CTC: INR 9-15 LPA

Location: Remote

Type of employment: Full-time

Responsibilities

  • Respond promptly and effectively to inquiries from support tickets and wholesale customers
  • Manage and run crowdfunding campaigns
  • Carry out sales and support tasks as directed
  • Ensure consistent, detail-oriented communication and follow-through on all customer interactions
  • Assist the Publisher and avoid obstacles to productivity and meeting deadlines

Requirements

  • QuickBooks Online
  • Google Suite
  • Teamwork.com, 
  • Adobe Acrobat Sign
  • Adobe Creative Cloud
  • Inventory management tools (SKU Vault)
  • Shipstation

Qualifications

  • Bachelor's degree in Business, Communications, or a related field
  • Proven 5+ years of experience in sales or customer support roles
  • Strong communication skills, fluent in written and spoken English
  • Resilient, proactive, and highly organized with the ability to manage deadlines
  • Experience with customer-facing communication across multiple channels


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