
Caravan - Senior Sales Manager
1 week ago
Key Responsibilities:
- Support sales team in achieving business targets through value selling & customer support
- Develop performance testimonials & reports to increase sale of premium and top products
- Improve technical skills of Caravan staff to increase sales conversion
- Exhibit leadership qualities in techno-commercial projects and deliver results through collaboration with the sales team
- Be a role model for HSSE (health, safety, security and environment)
Preferred Candidate Profile:
- Minimum 3-5 of years' customer facing experience with exposure to technical sales or service
- Preferably a bachelor's degree or a diploma course in Mechanical or related engineering fields.
- Demonstrated ability to learn quickly and handle high pressure situations
- Strong presentation and confident communication skills
- Interest in technical/value selling rather than transactional selling process
- Skilled at software applications including Word, Excel, and PowerPoint.
Key Roles:
Product Knowledge
- Understand features and benefits of Shell products and contrast features of Shell products with those of our competitors to explain Shell's products effectively.
- Determine the appropriate application of different Shell products for customer situations.
- Know local requirements reg health, safety, security, environmental and disposal guidelines.
Customer Support
- Provide Front Line Technical Support to customers in the following ways:
- Recommend the appropriate Shell products and services for customer's specific application.
- Identify and recommend Shell products and services to replace competitor products.
- Perform troubleshooting and problem-solving tasks related to lubricants
- Conduct joint visits to support sales and help in cross-selling and up-selling activities.
- Conduct plant and equipment audits, lubrication surveys, and create technical proposals.
Staff Support
- Provide front line technical support to sales team.
- Inform on new developments in products and services that will help improve business.
- Collaborate with Shell for timely resolution of technical issues and customer satisfaction.
- Provide feedback to Shell's technical staff on technical market trends
Training
- Train internal staff on Shell products, applications, and product specifications.
- Coach customers on Shell products, applications, and product Use Shell systems to determine which service is appropriate for customers.
- Promote Shell lubricant services to reduce customer total maintenance cost and provide strong service experience - including oil analysis, condition monitoring and lube management.
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