Audio Visual Technician

3 weeks ago

New Delhi, India AVI-SPL Full time

Summary:The Technical Support Representative (TSR) role is to provide technical support within the team. The TSR will provide service support for clients with the end goal of restoring functionality to client assets while delivering a world-class customer service experience. The role is also responsible for investigating, resolving, or escalating incidents as required. This position will act as the front line of support utilizing remote monitoring and management applications. They will help establish a “Center of Excellence” focused on the resolution of incidents detected through remote monitoring to drive uptime and adoption of managed devices within customer environments.Duties and Responsibilities:The TSR Technician’s responsibilities include, but are not limited to:Adhere to client Service Level Agreement terms and conditions. Maintain a positive, empathetic, and professional attitude towards customers. Ensure that customers receive prompt and efficient technical support of ProAV, Video Conferencing, and Unified Communication solutions. Develop core technical competency across key monitoring platforms and devices. Quickly and effectively respond to incidents detected by automated monitoring system. Respond promptly to customer inquiries and document interactions. Participate as needed in prescribed training curricula. Follow up on open issues with escalation groups to provide feedback to customer. Keep certifications updated (as applicable and with Management approval). Responsible for level 1 remote support of to multimedia estate. Escalate all incidents to the onsite maintenance teams where required. Perform remote troubleshooting for other locations globally. Perform remote checkouts and RFB tests following system updates. Work with other internal teams to co-ordinate rfb checks following updates to Infrastructure. Execute firmware and software upgrades of Multimedia equipment. Problem incident queue management.EDUCATION / EXPERIENCE High school diploma or equivalent; college degree preferred. Minimum 2 years’ experience in the Audio/Visual or IT support industry. Fluent in English- Excellent verbal and written communication skills. Able to perform routine Testing and problem diagnosis for Audio Visual Technologies. Edit software code using audio mixer software to calibrate digital signal processor technology and eliminate echo and feedback. Ability to read and utilize blueprints and audio/video flow diagrams. Perform network troubleshooting to diagnose static and dynamic IP addresses. Report any service impacting event immediately to the client. Promoting and driving team collaborationMore about us: AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

  • Audio Visual Technician

    2 days ago

    Delhi, Delhi, India JSK Communications Pvt Ltd. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionJSK Communications Pvt Ltd, based in New Delhi, DL, is a leading provider of audio video equipment installation and rental services. We prioritize quality and customer satisfaction, delivering top-notch solutions for all your audio video needs. Our team of experts offers professional services that are tailored to meet specific...

  • Audio Visual Technician

    1 week ago

    Kirti Nagar, Delhi, Delhi, India Labotek Full time

    Position Summary: The Senior Engineer for Audio Visual (AV) Works will be responsible for overseeing the planning, design, installation, and maintenance of AV systems at project. This role includes ensuring the integration and functionality of AV equipment, coordinating with project teams and vendors, and managing timelines, budgets, and client...

  • Audio Visual Technician

    4 days ago

    Delhi, Delhi, India The British School Full time

    **Reports to**:Technology Leader - Infrastructure and** **Operations** **Role**: To work across the school and work closely with the Aesthetic and Performing Arts Department. **Key Accountabilities: - Maintenance of the school’s physical resources including musical, electronic and computing equipment. - Ensuring that events and productions are supported...

  • Audio Visual Engineer

    2 weeks ago

    Delhi, Delhi, India Saxam Integrators Pvt. Ltd Full time ₹ 2,40,000 - ₹ 5,40,000 per year

    The AV Engineer will be responsible for the end-to-end execution of audio-visual system integration projects — from design and pre-sales support to installation, configuration, testing, and handover. The role involves working closely with clients, consultants, OEMs, and internal project teams to deliver reliable and high-quality AV solutions for corporate...

  • Audio Video Field Technician

    2 weeks ago

    Delhi, Delhi, India Mangalam Automation Full time

    We are seeking a technically inclined and eager to support the design, installation, programming, and maintenance of Audio Video Solutions. This role is ideal for someone passionate about technology, installation, and hands-on work with modern equipment's in high-end commercial, residential and hospitality projects. **KEY RESPONSIBILITIES**: - On-site...

  • Audio Visual Technician

    3 days ago

    Delhi, India TESTQ Technologies Full time

    Job Description:Role Overview: As an AV & End User Support Technician, you’ll be responsible for maintaining AV infrastructure, supporting end-user devices, and collaborating with global IT teams to uphold service excellence.Key Responsibilities:Conduct proactive checks of AV and conferencing equipmentProvide live, in-person technical support during...

  • Audio Visual

    2 days ago

    Delhi, Gurugram, NCR, New Delhi, India Infiniti Power Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Experience 5-10 yearsQualification-3 Years Diploma/BSc IT -Electronics/ Electronics& telecommunication/computer scienceCommunication -English, Hindi/nativePreferred Location: Gurgaon and South DelhiBudget 30-45kpm CTCKey Skills: -Coordination with the PMC team and other entities to do the project AV cables pathway, containment, electrical, and data port...

  • Audio Visual Design

    2 days ago

    Delhi, Delhi, India First Phoenics Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Design/Sr. Design Engineer/Design Manager - Audio-Visual (AV) Systems DesignLocation: Delhi NCRDuration: Full TimeResponsibilities:DesignWill be working as a lead designer for AV systems for structured cabling systems commercial offices, auditoriums, and specialized spaces for global customers requiring accuracy, rapid turnaround, and compliance...

  • Audio Visual Engineer

    6 days ago

    IIT Delhi, Delhi-NCR, India Crystal Presentation Solutions Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Summary: The Audio Visual (AV) Engineer is responsible for the design, installation, maintenance, and support of audio, video, and control systems used in corporate, educational, or entertainment environments. This role involves working with both hardware and software to ensure AV systems function optimally, providing high-quality audiovisual...

  • Sales Manager

    3 weeks ago

    New Delhi, India Pelican Telecom pvt. ltd. Full time

    Job Title:Territory Manager Sales AVExperience:2-3 Years Job Location:PuneRoles & Responsibilities: Manage and execute direct sales activities to acquire new customers and drive revenue. Develop and implement sales strategies to meet individual and company sales targets. Build and maintain strong customer relationships, understanding their needs and offering...