Gyftr - Senior Manager - Client Servicing

Description:JD Senior Manager Client ServicingAbout: Vouchagram India Private Limited (brand name - GyFTR)Vouchagram is a fintech solutions provider in the digital rewards and branded currencies space.Across its 13-year run, VG has redefined loyalty rewards across consumer, channel, retail, petrol, banking, and BFSI space.We are one of the largest networks of rewards with 250 + partner brand associations, 300 + clients, and servicing the top 14 banks in the country, driving rewards disbursements worth INRF 4000 Crores annually.A Digital Voucher gets sent from VGs proprietary technology every 2 seconds With our edge in white-label rewards solutions and APIs, we aspire to change the way alternate digital currencies like e-vouchers and loyalty points, etc, are consumed by our customers.VG ecosystem connects the brand partners, clients, customers, and VG concierge services in real-time to provide instant reward deliveries following our mantra that reward delayed as an experience is reward denied.As a young organisation, we still thrive in a start-up culture where work and after-work life are equally valued and enjoyed.Our employee surveys rate us as one of the most jovial and fun places to work, which motivates employees to look forward to coming to work and delivering their bestJob Overview:We are seeking a results-driven Senior Key Account Manager to manage and expand our key enterprise and national accounts.The ideal candidate will be responsible for strengthening client relationships, driving revenue growth through cross-selling and up-selling, and ensuring seamless API integrations to enhance client experience.Key Management & Growth:- Serve as the primary point of contact for key enterprise and national accounts, ensuring strong relationships and long-term partnerships.- Identify opportunities to expand business within existing accounts through cross-selling and up-selling strategies.- Develop and execute account growth plans, aligning with clients business objectives.Revenue Generation & Client Retention:- Achieve revenue targets by identifying and implementing new business opportunities within the existing client base.- Proactively address client concerns, ensuring high customer satisfaction and retention.- Negotiate and finalize contracts, pricing structures, and service agreements.Technical & API Integration:- Collaborate with internal technical teams to facilitate seamless API integrations for clients.- Understand API capabilities and guide clients on optimizing integrations for enhanced performance.- Work closely with IT and product teams to resolve technical challenges and ensure smooth onboarding.Strategic Coordination & Reporting:- Analyze client data, market trends, and competitive insights to drive strategic decision-making.- Prepare and present performance reports to internal stakeholders and clients.- Work cross-functionally with sales, marketing, and customer support teams to enhance service delivery.Key Qualifications & Skills:- Experience: Minimum 8+ years in key account management, enterprise/national accounts, or client servicing roles.- Industry Exposure: Fintech, digital payments, e-commerce, SaaS, or related industries preferred.- Sales Acumen: Strong experience in cross-selling and up-selling with enterprise clients.- Technical Understanding: Knowledge of API integration and ability to collaborate with technical teams for seamless execution.- Stakeholder Management: Excellent communication, negotiation, and relationship management skills.- Analytical Thinking: Ability to derive insights from data to drive business decisions.Why Join Us?:- Be part of a high-growth company in the Digital Rewards] industry.- Opportunity to manage top enterprise clients and drive impactful business growth.- Work in a collaborative environment with a strong focus on innovation and customer success (ref:iimjobs.com)