Service Engineer
3 days ago
Work Exp: 2-5 years in Service management and Security System. (CCTV, Access Control, Fire Systems, BMS)
Job Profile:
- Maintenance & troubleshooting of Security Systems (CCTV, Access Control, Fire Alarm Systems, BMS, VESDA, WLD, and Automation)
- To provide a high level of telephone-based and electronic email and Onsite support to customers and associated services.
- Report and log all customer issues in the Service Report.
- To deliver Technical Customer Training.
- To provide maintenance and reactive support.
- To provide out-of-hours support as when required.
- Set up the security systems on locations and ensure the system's proper functioning.
- Provide written reports and preparation of MIS on Product and Customer issues.
- Perform related duties as assigned by supervisor time on time depending on business requires within the given TAT.
- Product demonstrations and evaluations.
- Testing and up gradation of Products.
- Ensure keeping him/herself updated with the latest technologies and relevant to the industry.
- Follow up for pending calls.
- Submitting PM reports and Service Report on timely basis.
- Visiting new Sites for taking System Details and emailing them.
Skills Required:
· Should be able to demonstrate flexibility in all related tasks and requirements of the business.
· Should be able to demonstrate Technical Skills.
· Basic Electronics knowledge required.
· Should be able to communicate with customers at all levels in verbal, written and electronic formats.
· Good Communication and Interpersonal Skills.
· Team Oriented / Player, Self-Motivated, have good Email & Phone Etiquette, Tech Savvy.
· Basic Networking (Fresher) , Computer Troubleshooting.
· Should be open to learn new technologies & share his previous & gained knowledge within team
· Should be punctual.
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