Service Engineer
1 month ago
- Position will be on the company’s payroll.
- Candidate should be Diploma or bachelor’s in electrical & Electronics or mechanical engineering
- Diploma with Min 3- 5 Year & Graduate Engineer with minimum of two years’ experience in Service domain.
- Any other graduate also can be considered if candidate has worked in similar industry . Has good working experience of more than 5 years of handling service in the Lighting industry. Should have basic technical understanding of lighting products
- This position is based out of Mumbai & would be handling Gujarat, Maharashtra & goa regions
- Preference will be given to candidates from lighting service background and currently based out of Mumbai / Thane region.
- Willing to travel in his 3 regions as & when required
- Should be good at communications Read & write (utmost importance should be given to this )
Requirements
- Position will be on the company’s payroll.
- Candidate should be Diploma or bachelor’s in electrical & Electronics or mechanical engineering
- Diploma with Min 3- 5 Year & Graduate Engineer with minimum of two years’ experience in Service domain.
- Any other graduate also can be considered if candidate has worked in similar industry . Has good working experience of more than 5 years of handling service in the Lighting industry. Should have basic technical understanding of lighting products
- This position is based out of Mumbai & would be handling Gujarat, Maharashtra & goa regions
- Preference will be given to candidates from lighting service background and currently based out of Mumbai / Thane region.
- Willing to travel in his 3 regions as & when required
- Should be good at communications Read & write (utmost importance should be given to this )
Benefits
KRA :
- Customer complaints closure > maintains service closure above 90 > consistently
- Service Spares planning
- Regional Dealers defective audits
- Return of failed / replaced high value items after closure of complaints
- Handling Contractors Team/ work allocations on daily basis/ Monthly Bills certification
- Willing to travel in his region as & when required
- CSAT / Customer feedback collections every quarter
- Timely escalation on critical issues.
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