Service Engineer

1 month ago


Mumbai, India Rareminds Full time

-            Position will be on the company’s payroll.

-            Candidate should be Diploma or bachelor’s in electrical & Electronics or mechanical engineering

-            Diploma with Min 3- 5 Year & Graduate Engineer with minimum of two years’ experience in Service domain.

-            Any other graduate also can be considered if candidate has worked in similar industry . Has good working experience of more than 5 years of handling service in the Lighting industry. Should have basic technical understanding of lighting products

-            This position is based out of Mumbai & would be handling Gujarat, Maharashtra & goa regions

-            Preference will be given to candidates from lighting service background and currently based out of Mumbai / Thane region.

-            Willing to travel in his 3 regions as & when required

-            Should be good at communications Read & write (utmost importance should be given to this )

 



Requirements

-            Position will be on the company’s payroll.

-            Candidate should be Diploma or bachelor’s in electrical & Electronics or mechanical engineering

-            Diploma with Min 3- 5 Year & Graduate Engineer with minimum of two years’ experience in Service domain.

-            Any other graduate also can be considered if candidate has worked in similar industry . Has good working experience of more than 5 years of handling service in the Lighting industry. Should have basic technical understanding of lighting products

-            This position is based out of Mumbai & would be handling Gujarat, Maharashtra & goa regions

-            Preference will be given to candidates from lighting service background and currently based out of Mumbai / Thane region.

-            Willing to travel in his 3 regions as & when required

-            Should be good at communications Read & write (utmost importance should be given to this )

 



Benefits

KRA :

 

  1. Customer complaints closure > maintains service closure above 90 > consistently
  2. Service Spares planning
  3. Regional Dealers defective audits
  4. Return of failed / replaced high value items after closure of complaints
  5. Handling Contractors Team/ work allocations on daily basis/ Monthly Bills certification  
  6. Willing to travel in his region as & when required
  7. CSAT / Customer feedback collections every quarter
  8. Timely escalation on critical issues.




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