Just In Time

1 day ago

Mumbai, India Just in time Full time

Role Overview: The E-commerce Manager will be responsible for driving the companys online sales and digital retail strategy. This role involves managing day-to-day e-commerce operations, enhancing customer experience, optimizing product listings, and leading initiatives that improve sales performance across online platforms (own website, and marketplaces). The E-commerce Manager will act as the bridge between technology, marketing, and operations to ensure seamless digital retail growth.Key & Business Growth: - Develop and execute the e-commerce business plan aligned with retail objectives. - Identify growth opportunities through online channels, digital marketing, and partnerships. - Drive customer acquisition, retention, and loyalty programs through online & Operations Management: - Manage day-to-day operations of the companys e-commerce website and marketplace channels (Amazon, Myntra, Ajio, etc. - Oversee product catalogue management, pricing strategy, promotions, and inventory coordination. - Ensure seamless order processing, logistics, and timely delivery in coordination with supply chain teams.Customer Experience & Engagement: - Optimize website navigation, content, and user experience to increase conversions. - Monitor customer feedback, reviews, and complaints to drive improvements. - Work with customer service teams to ensure prompt resolution of online & Analytics: - Collaborate with the marketing team to plan and execute digital campaigns, SEO/SEM, influencer marketing, and social commerce. - Track and analyze sales performance, website traffic, conversion rates, and ROI of online campaigns. - Use data-driven insights to refine e-commerce strategies and enhance customer journey.Team & Stakeholder Management: - Lead and mentor the e-commerce team, ensuring alignment with overall retail strategy. - Coordinate with IT, logistics, merchandising, finance, and marketing teams for smooth operations. - Build partnerships with marketplace account managers and technology vendors.Key Skills & Competencies: - Strong understanding of e-commerce platforms (Shopify, Magento, etc.) and marketplace operations. - Knowledge of SEO, SEM, digital marketing, and analytics tools (Google Analytics, Meta Ads Manager). - Excellent leadership, communication, and project management skills. - Strong analytical mind-set with the ability to interpret data and drive actionable insights. - Customer-first approach with focus on user experience and digital & Experience: - Bachelors degree in Business, Marketing, E-commerce, or related field (MBA preferred). - 58 years of experience in e-commerce, preferably within the retail sector. - Proven track record of scaling online sales and managing marketplace relationships. - Hands-on experience in managing e-commerce platforms, campaigns, and operations.Key Performance Indicators (KPIs): - Online sales revenue and growth rate. - Conversion rate optimization (CRO). - Customer acquisition cost (CAC) & Lifetime Value (LTV). - Marketplace performance (sell-through rate, ratings, and reviews). - Website traffic and digital engagement metrics. - On-time order fulfilment and customer satisfaction scores. (ref:iimjobs.com)

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