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Application Specialist

2 months ago

New Delhi, India DSS Imagetech Pvt Ltd Full time

Primary Role :

The IVF Products Application Specialist is responsible for providing technical support, training, and expertise on IVF products and technologies. This role involves working closely with healthcare professionals, including embryologists and reproductive endocrinologists, to ensure the optimal use of IVF products and to support the successful implementation of these technologies in clinical settings.


Job Description:

  • Provide technical support for IVF product applications, including troubleshooting and resolving issues related to system performance and functionality.
  • Ensure a high level of customer satisfaction through the timely resolution of issues.
  • Support installations and upgrade systems in the field will be considered an added skill.
  • Collect and convey application info through interactions with customers and provide detailed feedback to product management and development team.
  • Generate and analyze reports related to application performance, usage, and outcomes to inform decision-making and improve services.
  • Conduct training sessions and workshops for healthcare professionals on the use of IVF products and best practices.
  • Ensure that all product related activities comply with regulatory requirements and industry standards.


Job Specification:

  • 3-5 years of years of experience in a similar role within the IVF or assisted reproductive technology (ART) field with IVF equipment’s and knowledge of their functionalities
  • Strong understanding of data management and database systems.


Qualification:

Bachelors/Masters degree in Biomedical Engineering, Biotechnology, Clinical Embryology, Electronics & Instrumentation etc.



Additional Skills (If any) :

  • Strong analytical skills.
  • Excellent written, verbal and interpersonal skills.
  • Strong understanding of IVF Procedures, technologies and laboratory practices.
  • Proficiency in troubleshooting and problem solving related to IVF products and equipment.
  • Ability to work independently and as a part of team, with strong organizational and time management skills.