Client Success

3 weeks ago

Delhi, Delhi, India Business Buddha: Coaching for Entrepreneurs Full time
Skill Set 

Marketing & Client Acquisition

  • Social media content creation & scheduling (Instagram, LinkedIn, YouTube)
    • Basic video editing & graphic design (Canva, CapCut)
      • Understanding of lead funnels & email marketing (Mailchimp, TagMango, ConvertKit)
        • Copywriting for ads, landing pages, and follow-up emails
          • Running basic Facebook/Instagram ad campaigns (bonus)

Client Experience & Retention

  • Excellent written & verbal communication skills (professional yet relatable)
    • Ability to guide clients through onboarding & course navigation
      • Quick response to client queries on WhatsApp, email, and community groups
        • Event/webinar coordination (reminders, links, post-event follow-ups)

Organisational & Tech Skills

  • Familiarity with TagMango backend (not compulsory)
    • CRM management (updating client data, tracking leads)
      • Basic reporting & analytics (Google Sheets, TagMango insights)
        • Strong attention to detail and process-oriented thinking

Personality Traits

  • Proactive, self-motivated, and solution-oriented
    • Comfortable working independently with minimal supervision
      • Empathetic, patient, and relationship-focused

About Us:

Position: Client Success & Marketing Coordinator

Location: On site  Type: Full-time

Business Buddha is a coaching platform helping entrepreneurs achieve success without stress by aligning business strategies with personal values. We run structured programs, including live workshops, online courses, and one-on-one coaching.

Role Overview:

You will be the bridge between our marketing efforts and client experience, ensuring smooth lead-to-client journeys and helping grow our community. This role involves a mix of content execution, client onboarding, and program support.

Key Responsibilities:

  • Create & post engaging content on social media platforms.
    • Manage email campaigns & follow-up sequences for leads.
      • Handle client onboarding & ensure smooth program navigation.
        • Respond promptly to client inquiries via WhatsApp, email, and community groups.
          • Coordinate webinars and online sessions (reminders, hosting support, follow-ups).
            • Maintain client records in TagMango & track engagement data.
              • Prepare weekly reports on marketing performance & client satisfaction.

Requirements:

  • 1–3 years in client servicing, or coordination roles.
    • Proficient in Canva, basic video editing tools, and social media platforms.
      • Strong written & spoken English; Hindi proficiency is a plus.
        • Familiarity with TagMango or similar LMS/CRM systems (training can be provided).
          • Organised, detail-oriented, and passionate about helping people grow.

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