Client Partner

3 days ago

New Delhi, India GyanSys Inc. Full time

Role OverviewThe Client Partner will be responsible for owning strategic client relationships, driving revenue growth, and ensuring delivery excellence for SAP-centric services. This role demands a blend of account management, consultative selling, and partnership with delivery teams to create long-term value for clients.Key ResponsibilitiesClient Relationship Management- Act as the primary point of contact for assigned client accounts. - Build and nurture C-level and stakeholder relationships to position the company as a trusted partner. - Understand client business needs, SAP landscape, and transformation roadmaps.Sales & Growth- Drive account growth through SAP-centric services (Implementation, AMS, Upgrades, S/4HANA, Cloud, Analytics). - Own and achieve revenue and margin targets for the client portfolio. - Identify cross-sell and up-sell opportunities across SAP modules and adjacent technologies. - Partner with presales and solution teams to design winning proposals, RFP responses, and value propositions.Delivery Governance- Work closely with delivery leads to ensure service quality, SLAs, and client satisfaction. - Conduct quarterly business reviews (QBRs) with clients. - Escalation point for account-related delivery issues and risk mitigation.Strategic Engagement- Track industry trends, SAP product innovations, and client priorities to proactively propose solutions. - Drive joint transformation programs with clients, such as SAP S/4HANA migrations and cloud initiatives. - Build partnerships with SAP and ecosystem partners to strengthen client offerings.Required Skills & Experience- 12–18 years of IT services experience, with at least 7+ years in SAP-centric client/account management roles. - Proven track record of managing $10M+ annual revenue portfolios in SAP services. - Strong understanding of SAP S/4HANA, SAP Cloud, Analytics, and AMS business models. - Excellent relationship-building skills with CXO-level stakeholders. - Strong commercial acumen – experience in contracts, pricing, and negotiations. - Ability to collaborate with delivery, presales, and practice teams to ensure account growth. - Excellent communication, presentation, and executive reporting skills.Education- Bachelor’s degree in Engineering/Technology/Business. - MBA preferred. - SAP certifications (functional or sales-focused) a plus.

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