Client Partner

Title: Client Partner Location: PuneJob Title: Client Partner / Client Success ManagerJob Summary:We are seeking an experienced Client Partner / Client Success Manager to drive business growth, foster strong client relationships, and ensure exceptional service delivery. The ideal candidate will have a proven track record in managing global clients, preferably in the IT services sector, with experience in GCC (Global Capability Center) environments.Key Responsibilities:Build and maintain strong relationships with key decision-makers (CXO, VP, Director levels) to understand client needs, address concerns, and identify opportunities for growth. Identify and pursue opportunities to upsell and cross-sell services to existing clients, driving revenue growth and expansion. Increase client engagement through regular interactions, meetings, and feedback sessions to ensure client satisfaction and loyalty. Collaborate with Delivery Managers and HR teams to ensure internal teams are aligned with client needs, and performance metrics are met. Work with technical teams to resolve client issues and incidents promptly, ensuring services are delivered according to agreed service definitions and SLAs. Conduct thorough needs analysis to understand client requirements and develop tailored solutions to meet their needs.Requirements:15 years of experience in IT services sector, with at least 8 years of experience in managing BFSI clients. Experience working in Global Capability Centers (GCCs) is essential. Experience in Enterprise SaaS solutions is preferred. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders. Team Player: Strong team player with the ability to collaborate with cross-functional teams.Company Description: Bits in Glass - India●Industry Leader: Bits in Glass(BIG) has been in business for more than 20 years. In 2021 Bits in Glass joined hands with Crochet Technologies, forming a larger organization under the Bits In Glass brand to better serve customers across the globe. Offices across three locations in India: Pune, Hyderabad & Chandigarh. Specialized Pega partner since 2017, delivering Pega solutions with deep industry expertise and experience. Proudly ranked among the top 30 Pega partners, Bits In Glass has been one of the very few sponsors of the annual PegaWorld event. Elite Appian partner since 2008, delivering Appian solutions with deep industry expertise and experience. Operating in the United States, Canada, United Kingdom, and India. Dedicated global Pega CoE to support our customers and internal dev teams. ●Employee Benefits: Career Growth: Opportunities for career advancement and professional development. Challenging Projects: Work on innovative, cutting-edge projects that make a global impact. Global Exposure: Collaborate with international teams and clients to broaden your professional network. Flexible Work Arrangements: Support for work-life balance through flexible working conditions. Comprehensive Benefits: Competitive compensation packages and comprehensive benefits including health insurance, and paid time off. Learning Opportunities- Great opportunity to upskill yourself and work on new technologies like AI-enabled Pega solutions, Data engineering, Integration, cloud migration etc. ●Company Culture: Collaborative Environment: Emphasizes teamwork, innovation, and knowledge sharing. Inclusive Workplace: Values diversity and fosters an inclusive environment where all ideas are respected. Continuous Learning: Encourages professional development through ongoing learning opportunities and certifications. ●Core Values: Integrity: Commitment to ethical practices and transparency in all business dealings. Excellence: Strive for the highest standards in everything we do. Client-Centric Approach: Focus on delivering the best solutions tailored to client needs.