Client Partner

Title: Client PartnerLocation: PuneJob Title: Client Partner / Client Success ManagerJob Summary:We are seeking an experienced Client Partner / Client Success Manager to drive business growth, foster strong client relationships, and ensure exceptional service delivery. The ideal candidate will have a proven track record in managing global clients, preferably in the IT services sector, with experience in GCC (Global Capability Center) environments.Key Responsibilities:- Build and maintain strong relationships with key decision-makers (CXO, VP, Director levels) to understand client needs, address concerns, and identify opportunities for growth. - Identify and pursue opportunities to upsell and cross-sell services to existing clients, driving revenue growth and expansion. - Increase client engagement through regular interactions, meetings, and feedback sessions to ensure client satisfaction and loyalty. - Collaborate with Delivery Managers and HR teams to ensure internal teams are aligned with client needs, and performance metrics are met. - Work with technical teams to resolve client issues and incidents promptly, ensuring services are delivered according to agreed service definitions and SLAs. - Conduct thorough needs analysis to understand client requirements and develop tailored solutions to meet their needs.Requirements:- 15 years of experience in IT services sector, with at least 8 years of experience in managing BFSI clients. - Experience working in Global Capability Centers (GCCs) is essential. - Experience in Enterprise SaaS solutions is preferred. - Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders. - Team Player: Strong team player with the ability to collaborate with cross-functional teams.Company Description: Bits in Glass - India●Industry Leader:- Bits in Glass(BIG) has been in business for more than 20 years. In 2021 Bits in Glass joined hands with Crochet Technologies, forming a larger organization under the Bits In Glass brand to better serve customers across the globe. - Offices across three locations in India: Pune, Hyderabad & Chandigarh. - Specialized Pega partner since 2017, delivering Pega solutions with deep industry expertise and experience. - Proudly ranked among the top 30 Pega partners, Bits In Glass has been one of the very few sponsors of the annual PegaWorld event. - Elite Appian partner since 2008, delivering Appian solutions with deep industry expertise and experience. - Operating in the United States, Canada, United Kingdom, and India. - Dedicated global Pega CoE to support our customers and internal dev teams.●Employee Benefits:- Career Growth: Opportunities for career advancement and professional development. - Challenging Projects: Work on innovative, cutting-edge projects that make a global impact. - Global Exposure: Collaborate with international teams and clients to broaden your professional network. - Flexible Work Arrangements: Support for work-life balance through flexible working conditions. - Comprehensive Benefits: Competitive compensation packages and comprehensive benefits including health insurance, and paid time off. - Learning Opportunities- Great opportunity to upskill yourself and work on new technologies like AI-enabled Pega solutions, Data engineering, Integration, cloud migration etc.●Company Culture:- Collaborative Environment: Emphasizes teamwork, innovation, and knowledge sharing. - Inclusive Workplace: Values diversity and fosters an inclusive environment where all ideas are respected. - Continuous Learning: Encourages professional development through ongoing learning opportunities and certifications.●Core Values:- Integrity: Commitment to ethical practices and transparency in all business dealings. - Excellence: Strive for the highest standards in everything we do. - Client-Centric Approach: Focus on delivering the best solutions tailored to client needs.