Travel Operations Executive

3 weeks ago

Kolkata, West Bengal, India Travelxp Full time

Job Title: Travel Operations Executive (Holiday Operations Executive)

Location: Mumbai

CTC: 4.2 - 4.8 LPA

Exp: 2-3 years

Shit: 5 Days (Morning), Rotational Shift

Travelxp India Private Limited is an affiliate company Celebrities Management which owns & operates Travelxp TV the world's leading travel channel. Travelxp.com is an OTA dealing with HNI customers and has grown at a fast pace. Today it is one of the leading OTAs in India with plans to launch in other markets. Our vision is to be the world's most trusted and topmost Travel curated commerce platform.

We are looking for a Holiday Operations Executive who is equally passionate & has an ability to lead a team who caters to HNI customers.

Roles & Responsibilities:

·      Build comprehensive and personalized holiday itineraries, incorporating hotels, flights, activities, and local experiences based on customer preferences and budget.

·      Handle hotel bookings, flight confirmations, activity arrangements, and other travel elements to ensure a seamless travel experience.

·      Oversee the entire holiday booking process, ensuring accuracy and adherence to timelines.

·      Effectively communicate with customers, addressing their queries and concerns promptly and professionally.

·      Handle customer escalations related to bookings and itinerary changes, resolving issues to ensure satisfaction.

·      Build rapport with vendors (hotels, airlines, local partners) to secure competitive rates and high-quality service delivery.

·      Stay updated on travel trends, destinations, and industry regulations.

·      Maintain accurate travel documentation and ensure all necessary paperwork is completed before departure.

Requirements:

·      3-4 years of experience in holiday operations or a related field.

·      Experience in handling hotel bookings, flight confirmations, and travel itineraries.

·      Strong understanding of travel products and services (flights, hotels, activities, etc.).

·      Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.

·      Ability to problem-solve and handle customer escalations professionally.

·      Proficiency in travel booking systems and MS Office Suite.

·      Passion for travel and a strong understanding of customer service principles.

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