Input Zero Technologies

Job Title : Senior Software Engineer ServiceNowAbout the Role : We are seeking an experienced and highly skilled Senior ServiceNow Developer to join our team. The ideal candidate will bring strong hands-on expertise in ServiceNow development, integrations, and customizations. You will play a key role in designing, developing, and maintaining ServiceNow solutions that support enterprise-level processes and workflows across multiple modules. This role requires strong technical proficiency, deep knowledge of ITSM and ITIL processes, and the ability to collaborate effectively with cross-functional teams.Location : Bangalore, Gurgaon, PuneExperience Required : 3 to 6 years in ServiceNow developmentKey Responsibilities : ServiceNow Development & Customization : - Design, develop, and maintain custom applications, workflows, and automation within the ServiceNow platform.- Develop custom code for ServiceNow modules including ITSM, Service Portal, Scoped Applications, and more.- Customize UI features using UI Pages, UI Macros, Jelly scripting, JavaScript, and other advanced scripting tools.Requirements Analysis & Solution Design : - Work closely with users and process owners to gather business requirements and translate them into technical solutions.- Analyze existing processes and recommend improvements by leveraging ServiceNow capabilities.- Design and implement new automated workflows and process enhancements within the platform.Integrations & Third-Party Applications : - Develop and maintain integrations with external systems using REST, SOAP, and other web service technologies.- Ensure smooth data flow between ServiceNow and third-party applications with reliable, secure, and scalable integration solutions.- Troubleshoot integration issues and optimize performance.System Administration & Collaboration : - Partner with internal process managers, ServiceNow administrators, and cross-functional teams to implement and support various ServiceNow modules.- Ensure alignment of ServiceNow solutions with business objectives, compliance standards, and best practices.- Support ServiceNow modules for SLA configuration, incident tracking, reporting, and dashboard creation.Technical Leadership : - Provide technical guidance, mentorship, and best practices to team members and business units.- Participate in Agile/SCRUM ceremonies and contribute to sprint planning, estimations, and reviews.- Champion ServiceNow capabilities within the organization and support adoption of new functionalities.Required Qualifications & Skills : Technical Skills : - 3 to 6 years of hands-on experience in ServiceNow development in an enterprise environment.- Certified ServiceNow Administrator (CSA) or Certified Application Developer (CAD)preferred.- Strong scripting expertise : JavaScript, Client Scripts, Business Rules, Server Scripts.- In-depth knowledge of ITSM modules and ITIL processes (Incident, Problem, Change, CMDB).- Experience in ServiceNow migrations, integrations, and workflow automation.- Proficiency in REST/SOAP API development and working with message-based architectures.- Hands-on experience with Service Portal, Scoped Applications, SLA management, and reporting.Web & UI Technologies : - Working knowledge of web development frameworks and technologies including AngularJS, HTML5, jQuery, and CSS.- Ability to build responsive and user-friendly UI components within ServiceNow.Professional Skills : - Strong analytical and problem-solving skills with the ability to design scalable solutions.- Proven ability to work effectively across multiple teams and manage multiple projects simultaneously.- Strong communication skills and the ability to translate technical concepts into business-friendly language.- Experience working in Agile/SCRUM environments. (ref:hirist.tech)