Senior Manager
4 weeks ago
Job Title: Senior Manager, Customer Retention & RevenueJob SummaryAs the Senior Manager of Customer Retention & Revenue, you will co-own critical revenue metrics with the leadership team. This is a high-impact, strategic role focused on maximizing the Lifetime Value (LTV) of GIVA's customers across both Online and Offline channels. You will lead the strategy, execution, and analysis of all post-acquisition initiatives, and drive revenue growth across channels.Key ResponsibilitiesStrategy & Revenue Co-Ownership- Co-own revenue targets and key performance indicators (KPIs) related to customer retention, including Repeat Purchase Rate, Customer Lifetime Value (LTV), and churn reduction. - Develop and champion the end-to-end customer retention strategy for GIVA, ensuring alignment across online and offline channels to create a seamless omnichannel experience. - Identify and implement innovative problem-solving solutions to friction points in the customer journey that impact loyalty and repeat purchases.Team Leadership & Management- Lead, mentor, and develop a high-performing retention team, fostering a culture of data-driven decision-making, accountability, and continuous improvement.Program & Revenue Management- Lead and manage end-to-end programs focused on revenue optimization, customer retention, and operational efficiency. - Collaborate with cross-functional teams (Marketing, Product, Operations, Finance) to plan, implement, and track key retail initiatives. - Monitor program performance, identify risks, and ensure timely execution of deliverables.Customer Lifecycle Management- Map, analyze, and optimize the repeat-user journey—from second purchase/visit onward—to maximize retention and lifetime value. - Identify journey gaps, define experiments, and recommend improvements based on customer behavior insights.Data-Driven Decision Making- Track and interpret core revenue and CLM metrics, including Churn Rate, Customer Lifetime Value (CLV), Repeat Purchase Rate, Frequency, and Recency.Communication & Collaboration- Serve as the primary liaison between the retention team and cross-functional partners (Marketing, Product, Tech, Offline Retail Operations).Qualifications- Bachelor’s degree in Business, Marketing, Operations, or a related field (MBA preferred). - 5–8 years of experience in Revenue Management, or Customer Lifecycle roles within Retail/Ecommerce/Quick-commerce. - Proven experience in leading and mentoring a team of retention/marketing specialists - Strong analytical and problem-solving skills using tools such as Excel, SQL, and CRM platforms. - Excellent communication, stakeholder management, and project execution skills. - Ability to work in a fast-paced, data-driven environment.
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Performance Marketing Lead
3 weeks ago
New Delhi, India Antara Senior Care Full timeAbout Ageasy by AntaraAgeasy is a direct-to-consumer (D2C) brand under Antara, a part of the Max Group, dedicated to enhancing the lives of seniors through thoughtful products and services. Ageasy offers a curated range of products tailored to the evolving needs of the elderly, and is on a mission to become the leading senior care D2C brand in India.Role...
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Performance Marketing Lead
3 weeks ago
New Delhi, India Antara Senior Care Full timeAbout Ageasy by Antara Ageasy is a direct-to-consumer (D2C) brand under Antara, a part of the Max Group, dedicated to enhancing the lives of seniors through thoughtful products and services. Ageasy offers a curated range of products tailored to the evolving needs of the elderly, and is on a mission to become the leading senior care D2C brand in India.Role...
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Performance Marketing Lead
1 week ago
New Delhi, India Antara Senior Care Full timeAbout Ageasy by Antara Ageasy is a direct-to-consumer (D2C) brand under Antara, a part of the Max Group, dedicated to enhancing the lives of seniors through thoughtful products and services. Ageasy offers a curated range of products tailored to the evolving needs of the elderly, and is on a mission to become the leading senior care D2C brand in India.Role...
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Performance Marketing
3 weeks ago
New Delhi, India Antara Senior Care Full timeGoogle Performance Marketing Manager – Ageasy (Antara Senior Care) Location:Gurgaon. Experience:5+years Function:Performance Marketing (Google) The Role You’ll be thego-to person for everything Google Adsbuilding, managing, and scaling performance campaigns acrossSearch, Shopping, Display, and YouTube . This is abuilder’s roleideal for someone who has...
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Performance Marketing
1 week ago
New Delhi, India Antara Senior Care Full timeGoogle Performance Marketing Manager – Ageasy (Antara Senior Care) Location:Gurgaon. Experience:5+years Function:Performance Marketing (Google) The Role You’ll be thego-to person for everything Google Adsbuilding, managing, and scaling performance campaigns acrossSearch, Shopping, Display, and YouTube . This is abuilder’s roleideal for someone who has...
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Performance Marketing
3 weeks ago
New Delhi, India Antara Senior Care Full timeGoogle Performance Marketing Manager – Ageasy (Antara Senior Care)Location: Gurgaon.Experience: 5+yearsFunction: Performance Marketing (Google)The RoleYou’ll be the go-to person for everything Google Ads building, managing, and scaling performance campaigns across Search, Shopping, Display, and YouTube.This is a builder’s role ideal for someone who has...
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Manager – Process Excellence
3 weeks ago
New Delhi, India Antara Senior Care Full timeRole Overview:The role is responsible for driving operational excellence across Antara by designing, standardizing, and governing Standard Operating Procedures (SOPs) and leading continuous process improvement initiatives. The incumbent will ensure that all functional processes are efficient, compliant, and aligned with Antara’s brand promise and...
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Manager – Process Excellence
3 weeks ago
New Delhi, India Antara Senior Care Full timeRole Overview: The role is responsible for driving operational excellence across Antara by designing, standardizing, and governing Standard Operating Procedures (SOPs) and leading continuous process improvement initiatives. The incumbent will ensure that all functional processes are efficient, compliant, and aligned with Antara’s brand promise and...
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Manager – Process Excellence
1 week ago
New Delhi, India Antara Senior Care Full timeRole Overview: The role is responsible for driving operational excellence across Antara by designing, standardizing, and governing Standard Operating Procedures (SOPs) and leading continuous process improvement initiatives. The incumbent will ensure that all functional processes are efficient, compliant, and aligned with Antara’s brand promise and...
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City Head Operations
3 weeks ago
New Delhi, India Antara Senior Care Full timeRole Title:City Operations Head (Senior Care Homes - Transition Care Centres)Business Unit:Antara Assisted Care Services (Max Group Healthcare Company)Location:BangaloreQualification:Graduate (MBA/PG in Hospital/Healthcare Management preferred)Experience:Minimum 10 years in Hospital/Healthcare Operations with strong team leadership & P&L management...
