Manager – Process Excellence

4 days ago

New Delhi, India Antara Senior Care Full time

Role Overview: The role is responsible for driving operational excellence across Antara by designing, standardizing, and governing Standard Operating Procedures (SOPs) and leading continuous process improvement initiatives. The incumbent will ensure that all functional processes are efficient, compliant, and aligned with Antara’s brand promise and regulatory standards.1. SOP Design, Implementation & Governance Develop, review, and continuously improve Standard Operating Procedures (SOPs) for all departments. Standardize processes across business, ensuring alignment with Antara’s brand promise, regulatory norms (NABH, HSSC, QAI), and audit standards. Manage SOP version control, dissemination, and compliance tracking across facilities. Conduct periodic reviews with functional heads for SOP effectiveness and relevance.2. Process Excellence & Continuous Improvement Lead cross-functional process improvement initiatives using Lean / Six Sigma methodologies. Identify inefficiencies and design interventions to enhance service quality, reduce waste, and improve response times. Conduct process mapping and gap analyses for critical workflows. Track and monitor improvement metrics through defined KPIs and dashboards.Required Skills & Competencies: Strong understanding ofprocess design, documentation, and governance frameworks . Hands-on experience withLean / Six Sigmatools (Green Belt or higher preferred). Excellentanalytical and problem-solvingskills. Strongstakeholder managementandcross-functional collaborationabilities. Proven experience inhospitality, healthcare, or service-oriented environments . Strong communication and presentation skills. Education & Experience: Graduate/Postgraduate inOperations Management / Quality / Process Excellence / Hospitality Managementor related field. 6–8 yearsof experience in process design, quality management, or operations excellence roles. Experience inhospitality or healthcaresector preferred.

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