Senior Associate Client Server Analyst

7 days ago

Pune, India Global Payments Inc. Full time

Description :Key Applicant Requirements :- Overall experience of 4-6 years.- Practical experience of Windows Server, SQL Server, IIS and networking.- Very in-depth knowledge to troubleshoot the IIS related issues.- Ability to debug and analyze windows, web server and application logs.- Proficient knowledge on one or more scripting languages.- Knowledge of any cloud platform is good to have (GCP preferred).- General understanding of Web Application, Web Servers, Web Technologies.- Understanding of ITSM/ITIL (Incident/Problem Management) and ticketing systems.- Ability to troubleshoot and resolve application issues.- Open to changes and innovation & continuously learn and adopt new skills.- Strong investigative and problem-solving skills.- Bachelors degree in computer science or related discipline.Key position details (Responsibilities) :- Day to day ITSM ticketing, triage, and L1/L2 technical support for Boarding & Servicing application portfolio of 12-16 individual .Net applications.- Identifies recurring problems, works with the team to identify the root cause, then plans and executes the necessary steps to eliminate possibility of reoccurrences.- Deployment of application releases, patches, requests, and customizations.- Understand reliability metrics and enhance automation solutions for auto-healing and incident resolution.- Understand and improve applications and plan for faster MTTD, MTTR, auto healing.- Effectively coordinate with other IT functions and with peers across locations working across different time zones.- Triage issues with Windows Engineers, DBA, and Network Engineers.- Perform the daily activities and operations of application support team.- Create and update documentation as necessary to share new methods and knowledge around troubleshooting.- Provide technical direction and training to more junior Application Support Engineers.- Cover 24x7 support function.- 24x5 from office & 24xWeekend on-call. (ref:hirist.tech)

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