Associate Senior Client Senior Server Analyst

2 days ago


Pune India Global Payments Inc. Full time

Job Description Description Key Applicant Requirements(Skills/Knowledge/Experience/Qualifications) - Overall experience of 4-6 years - Practical experience of Windows Server, SQL Server, IIS and networking - Very in-depth knowledge to troubleshoot the IIS related issues - Ability to debug and analyze windows, web server and application logs - Proficient knowledge on one or more scripting languages - Knowledge of any cloud platform is good to have (GCP preferred) - General understanding of Web Application, Web Servers, Web Technologies - Understanding of ITSM/ITIL (Incident/Problem Management) and ticketing systems - Ability to troubleshoot and resolve application issues - Open to changes and innovation & continuously learn and adopt new skills - Strong investigative and problem-solving skills - Bachelor's degree in computer science or related discipline Key position details(Responsibilities) - Day to day ITSM ticketing, triage, and L1/L2 technical support for Boarding & Servicing application portfolio of 12-16 individual .Net applications - Identifies recurring problems, works with the team to identify the root cause, then plans and executes the necessary steps to eliminate possibility of reoccurrences - Deployment of application releases, patches, requests, and customizations - Understand reliability metrics and enhance automation solutions for auto-healing and incident resolution - Understand and improve applications and plan for faster MTTD, MTTR, auto healing - Effectively coordinate with other IT functions and with peers across locations working across different time zones - Triage issues with Windows Engineers, DBA, and Network Engineers - Perform the daily activities and operations of application support team - Create and update documentation as necessary to share new methods and knowledge around troubleshooting - Provide technical direction and training to more junior Application Support Engineers - Cover 24x7 support function. 24x5 from office & 24xWeekend on-call


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