Associate Senior Client Senior Server Analyst

2 days ago

Pune, Maharashtra, India TSYS|Total System Services Full time

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Key Applicant Requirements(Skills/Knowledge/Experience/Qualifications)

  • Overall experience of 4-6 years
  • Practical experience of Windows Server, SQL Server, IIS and networking
  • Very in-depth knowledge to troubleshoot the IIS related issues
  • Ability to debug and analyze windows, web server and application logs
  • Proficient knowledge on one or more scripting languages
  • Knowledge of any cloud platform is good to have (GCP preferred)
  • General understanding of Web Application, Web Servers, Web Technologies
  • Understanding of ITSM/ITIL (Incident/Problem Management) and ticketing systems
  • Ability to troubleshoot and resolve application issues
  • Open to changes and innovation & continuously learn and adopt new skills
  • Strong investigative and problem-solving skills
  • Bachelor's degree in computer science or related discipline

Key position details(Responsibilities)

  • Day to day ITSM ticketing, triage, and L1/L2 technical support for Boarding & Servicing application portfolio of 12-16 individual .Net applications
  • Identifies recurring problems, works with the team to identify the root cause, then plans and executes the necessary steps to eliminate possibility of reoccurrences
  • Deployment of application releases, patches, requests, and customizations
  • Understand reliability metrics and enhance automation solutions for auto-healing and incident resolution
  • Understand and improve applications and plan for faster MTTD, MTTR, auto healing
  • Effectively coordinate with other IT functions and with peers across locations working across different time zones
  • Triage issues with Windows Engineers, DBA, and Network Engineers
  • Perform the daily activities and operations of application support team
  • Create and update documentation as necessary to share new methods and knowledge around troubleshooting
  • Provide technical direction and training to more junior Application Support Engineers
  • Cover 24x7 support function. 24x5 from office & 24xWeekend on-call

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact

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