Senior Associate Client Server Analyst
6 days ago
Description :
Key Applicant Requirements (Skills/Knowledge/Experience/Qualifications) :
- Overall experience of 4-6 years.
- Practical experience of Windows Server, SQL Server, IIS and networking.
- Very in-depth knowledge to troubleshoot the IIS related issues.
- Ability to debug and analyze windows, web server and application logs.
- Proficient knowledge on one or more scripting languages.
- Knowledge of any cloud platform is good to have (GCP preferred).
- General understanding of Web Application, Web Servers, Web Technologies.
- Understanding of ITSM/ITIL (Incident/Problem Management) and ticketing systems.
- Ability to troubleshoot and resolve application issues.
- Open to changes and innovation & continuously learn and adopt new skills.
- Strong investigative and problem-solving skills.
- Bachelors degree in computer science or related discipline.
Key position details (Responsibilities) :
- Day to day ITSM ticketing, triage, and L1/L2 technical support for Boarding & Servicing application portfolio of 12-16 individual .Net applications.
- Identifies recurring problems, works with the team to identify the root cause, then plans and executes the necessary steps to eliminate possibility of reoccurrences.
- Deployment of application releases, patches, requests, and customizations.
- Understand reliability metrics and enhance automation solutions for auto-healing and incident resolution.
- Understand and improve applications and plan for faster MTTD, MTTR, auto healing.
- Effectively coordinate with other IT functions and with peers across locations working across different time zones.
- Triage issues with Windows Engineers, DBA, and Network Engineers.
- Perform the daily activities and operations of application support team.
- Create and update documentation as necessary to share new methods and knowledge around troubleshooting.
- Provide technical direction and training to more junior Application Support Engineers.
- Cover 24x7 support function.
- 24x5 from office & 24xWeekend on-call.
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