Student Success Associate

3 weeks ago


Lucknow, India Mentor Match Full time

Key Responsibility Areas (KRAs) for Relationship Manager (Customer Success Roles) at

Mentor Match


1. Ensure Regular Session Consumption

  • Monitor session utilization for each student and address delays or low consumption trends.
  • Proactively engage with students and parents to discuss progress and encourage timely session completion.

2. Drive Student Academic Progress

  • Collaborate with tutors to track student performance and provide actionable feedback to parents.
  • Recommend additional support or resources to enhance academic outcomes.

3. Maximize Student Retention

  • Conduct regular check-ins with both students and tutors to resolve issues promptly.
  • Implement feedback loops to improve satisfaction and minimize churn.

4. Increase Referrals

  • Leverage positive relationships to encourage referrals from satisfied parents and students.
  • Partner with the marketing team to streamline referral incentives and communication.

5. Provide On-Time and Effective Customer Support

  • Respond to customer queries within SLA timeframes (email, phone, or chat).
  • Solve escalations efficiently, ensuring customer satisfaction and trust.

6. Build Relationships to Improve LTV

  • Conduct bi-monthly touchpoints with customers to discuss student progress and potential upsell opportunities.
  • Act as a trusted advisor for customers to create long-term value.


  • Lucknow, India Narsee Monjee Institute of Management Studies (NMIMS) Full time

    **Job title**:_Associate Student Connect _ **Location**:_Lucknow _ **Purpose** - Associate Student Connect coordinates the administration of academic programs offered at education center in a manner that serves the best interest of students, maintains the highest standards of academic integrity in accordance with the mission, core values, and purposes of...


  • Lucknow, India Narsee Monjee Institute of Management Studies (NMIMS) Full time

    **Job title**:_Associate Student Counsel _ **Department**:Sales **Purpose** An Associate Student Counsel is an important role within Sales team. Provide administrative support and are involved in both the pre-sale and post-sale process. Help Sales teams to be more effective; they help departments implement and execute key business strategies. **Duties &...


  • Lucknow, India SUCCESS ZONE CLASSES Full time

    Join Our Team! Are you passionate about shaping young minds and inspiring future leaders? We are seeking enthusiastic and dedicated teachers to join our coaching center team! Position: Teacher Subjects: [MATHS, PHYSICS, CHEMISTRY, ENGLISH] Location: [RAJAJIPURAM, LUCKNOW] **Job Type**: Full-PART TIME **Requirements**: - Bachelor's degree in [relevant...


  • Lucknow, Uttar Pradesh, India Threecolts Full time ₹ 5,00,000 per year

    About UsAt Threecolts, we're not just a software suite; we're a powerhouse for Marketplace entrepreneurs and well-known international brands. Our mission? To revolutionize the Commerce landscape by acquiring, launching, and scaling cutting-edge software tailored for Amazon and Walmart businesses. With robust capital backing and a clear vision, we're poised...

  • Associate Professor

    1 week ago


    Lucknow, Uttar Pradesh, India Saraswati Medical College Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role for an Associate Professor at Saraswati Medical College. The position is located in Lucknow. The Associate Professor will be responsible for developing and delivering lectures, preparing course materials, assessing student progress, guiding research...

  • Sales Associate

    6 days ago


    Lucknow, Uttar Pradesh, India Infinity Learn Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionInfinity Learn, a protege of Sri Chaitanya in the Edtech space, is revolutionizing the digital learning landscape. Driven by a digital-first approach and led by the industry's top digital talent, our mission is to impact every learner's life positively. With over 36 years of experience in the education domain and highly versatile leaders,...


  • Lucknow, Uttar Pradesh, India NIFM Indira Nagar Full time

    Business Admission Counselor Job Description **Job Title**: Business Admission Counselor **Location**: NIFM Lucknow( Indira Nagar/Hazratganj( **Department**: Admissions - Business **Reports to**: Director of Admissions or Admissions Manager **Position Summary**: **Key Responsibilities**: - **Recruitment and Outreach**: - Attend business-related...

  • Project Associate

    7 days ago


    Lucknow, Uttar Pradesh, India GKVVS Solutions and Consulting Pvt Ltd Full time

    We are looking for a dynamic and detail-oriented **Project Associate** to support various functions across the business. As a Project Associate, you will play a critical role in the development of our curriculum, help create impactful presentation decks, assist with program operations, engage with potential customers, and contribute to social media marketing...


  • Lucknow, Uttar Pradesh, India Nxtwave Disruptive Technologies Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    As a Business Operations Associate, you will play a critical role in supporting field operations for student outreach initiatives. You'll ensure the smooth execution of student demos, manage logistics and inventory, audit petty cash, and serve as the key link between field and central teams.This role demands high ownership, a solution-oriented mindset, and...

  • Content Creator

    3 days ago


    Lucknow, Uttar Pradesh, India SarthiQ Full time ₹ 2,40,000 - ₹ 6,00,000 per year

    Company DescriptionSarthiQ is India's first student-led digital platform that connects college students across disciplines—Engineering, Management, Arts, and Competitive Exam Prep. SarthiQ bridges the gap between classroom education and industry expectations by empowering students to build skills, collaborate on real-world projects, and showcase their...