Business Development Manager – SaaS Telephony Business

4 weeks ago

New Delhi, India Teeoff Technologies Full time

Location: GurugramDepartment: Business & StrategyExperience Required: 3–4 YearsReports To: AVP – Business & StrategyAbout the RoleWe are seeking a motivated and results-driven Business Development Manager to support and grow our SaaS-based Telephony business. The ideal candidate will have experience in SaaS or telephony solutions, strong business development skills, and a proven ability to acquire and manage B2B clients. This role requires an entrepreneurial mindset, hands-on execution, and the ability to work closely with cross-functional teams.Key ResponsibilitiesBusiness Development- Drive client acquisition efforts across industries for our telephony SaaS solutions. - Build and manage a robust sales pipeline, from lead generation to deal closure. - Own revenue targets and deliver consistent growth.Market & Strategy Support- Assist in defining GTM strategies, pricing models, and competitive positioning. - Conduct market research and identify new opportunities for expansion.Client Engagement- Develop and maintain strong relationships with enterprise and mid-market clients. - Ensure high levels of customer satisfaction and identify upselling/cross-selling opportunities.Product Collaboration- Work closely with product and tech teams to share customer feedback and align offerings with market needs. - Support in identifying feature gaps and competitive advantages.Partnerships- Assist in building alliances with telecom operators, CPaaS providers, and solution vendors to expand market reach.KPIs & Reporting- New client acquisition and pipeline growth. - Revenue contribution against targets. - Customer retention and account growth. - Supporting metrics such as CAC, LTV, MRR.RequirementsExperience- 3–4 years of total experience in SaaS, CPaaS, or VoIP/telephony business development. - Proven track record in B2B sales, client acquisition, and revenue delivery.Knowledge- Familiarity with SIP, VoIP, cloud telephony platforms (e.g., Twilio, Exotel, Knowlarity). - Understanding of CRM/ERP integrations, IVR systems, and API-based communications platforms.Skills- Strong business development and negotiation skills. - Excellent communication and stakeholder management abilities. - Startup mindset – agile, resourceful, and outcome-driven.Preferred Qualifications- Bachelor’s degree in Engineering, Technology, or Telecom. - MBA or business certification. - Prior experience in SaaS startups, CPaaS providers, or telecom tech firms.What We Offer- High-visibility role with strong growth potential. - Competitive compensation with performance-linked incentives. - Entrepreneurial and collaborative work environment in a fast-growing AI & telecom venture.

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