Telephony Engineer-Noida

3 weeks ago

New Delhi, India BIG Language Solutions Full time

Job Title: Telephony EngineerLocation: Noida(Work From Office)Department: IT Infrastructure / Operations SupportReports To: IT Manager / Infrastructure LeadEmployment Type: Full-timeShift: US ShiftJob Summary:The Telephony Engineer is responsible for the design, configuration, implementation, and maintenance of enterprise telephony systems supporting voice communication for business operations — including call centers, interpretation teams, and remote users. The role involves working with on-premise and cloud-based VoIP platforms, managing integrations with contact center applications, troubleshooting complex telephony issues, and ensuring optimal system performance and uptime.Key Responsibilities:- Design, deploy, and maintain VoIP and telephony infrastructure, including PBX systems, SIP trunks, SBCs, and call routing configurations. - Manage and support cloud-based telephony systems (e.g., Avaya, Cisco, Genesys, Twilio, Zoom Phone, Five9, etc.). - Configure and maintain IVRs, hunt groups, call queues, and ACD setups to optimize call flow and customer experience. - Monitor system performance, capacity, and reliability; identify and resolve bottlenecks proactively. - Troubleshoot and resolve voice quality issues, dropped calls, latency, and other network-related telephony incidents. - Collaborate with Network, IT Security, and Operations teams to ensure secure and efficient telephony integrations. - Maintain documentation of system architecture, configurations, and operational procedures. - Support new project rollouts, migrations, and upgrades of telephony platforms. - Provide Level 2/3 technical support for voice-related escalations. - Work closely with vendors and service providers for issue resolution, system enhancements, and SLA management. - Ensure compliance with data privacy, call recording, and telecom regulatory requirements.Qualifications and Skills:- Education: Bachelor’s degree in Computer Science, Information Technology, or related field. - Experience: 3–7 years of experience in telephony or VoIP engineering, preferably in an enterprise or call center environment. - Hands-on experience with SIP, RTP, VoIP protocols, and PBX administration. - Knowledge of LAN/WAN networking, QoS, and network troubleshooting tools. - Experience with contact center systems and IVR development/configuration. - Strong problem-solving and analytical skills with attention to detail. - Familiarity with ticketing systems (e.g., ServiceNow, Jira) and documentation tools. - Excellent communication and collaboration skills. - Certifications such as Cisco CCNA Voice, Avaya Certified Specialist, or equivalent are an added advantage.Preferred Qualifications:- Experience with cloud telephony providers (e.g., Twilio, AWS Connect, Genesys Cloud, Zoom Phone). - Scripting knowledge (e.g., Python, PowerShell) for automation of routine telephony tasks. - Exposure to integration with CRM or Workforce Management systems.Key Competencies:- Strong technical acumen in voice and telephony systems - Troubleshooting and root cause analysis - Communication and teamwork - Customer-centric and service-oriented mindset - Adaptability and continuous learningThink global. Think BIG.Visit us: https://biglanguage.comLinkedin: https://www.linkedin.com/company/big-language-solutions/mycompany/

  • Telephony Engineer-Noida(Onsite Role)

    1 day ago

    New Delhi, India BIG Language Solutions Full time

    Job Title: Telephony Engineer-Noida(Onsite Role)Location: Noida(Work From Office)Department: IT Infrastructure / Operations SupportReports To: IT Manager / Infrastructure LeadEmployment Type: Full-timeShift: US ShiftJob Summary:The Telephony Engineer is responsible for the design, configuration, implementation, and maintenance of enterprise telephony systems...

  • Telephony Engineer

    3 days ago

    New Delhi, India NEXUS CONSULTING SOLUTIONS Full time

    Location- Pune Budget- 8 lpa Job Summary: Currently seeing a highly motivated, talented, and experienced IT professional to complement our industry leading IT Department as a Telephony Systems Engineer. Reporting to the Infrastructure Team Leader they will form an integral part of the Infrastructure Team in taking ownership and delivery for the maintenance...

  • Business Development Manager – SaaS Telephony Business

    4 weeks ago

    New Delhi, India Teeoff Technologies Full time

    Location: GurugramDepartment: Business & StrategyExperience Required: 3–4 YearsReports To: AVP – Business & StrategyAbout the RoleWe are seeking a motivated and results-driven Business Development Manager to support and grow our SaaS-based Telephony business. The ideal candidate will have experience in SaaS or telephony solutions, strong business...

  • Android Framework Engineer

    1 week ago

    New Delhi, India L&T Technology Services Full time

    Job Title: Android Framework Engineer – Mobile Development Location: Bangalore Experience: 4 – 8 years Job Type: Full-Time Notice Period: 15-30 Days Industry: IT ServiceJob Description: Android Framework Engineer Location:Bangalore Job Type:Full-time Experience Level:4+ years in Android development Notice Period:15-30 DaysMandatory Skills: Android...

  • Cisco UC Engineer

    3 weeks ago

    New Delhi, India Insight Global Full time

    - Hybrid in Hyderabad, India - Permanent position fulltime - ₹30 LPA + benefitsJob DescriptionThe Cisco UC Engineer III plays a key role in troubleshooting and resolving advanced telephony and related technology issues. This position involves working closely with clients, vendors, and partners to deliver expert technical support in a dynamic environment....

  • Senior Software Engineer

    3 weeks ago

    New Delhi, India Zyoin Group Full time

    Role:Sr. Software Engineer (Asterisk) Experience:5–10 Years Location:HyderabadRole Overview: As a Senior Software Engineer, Telephony in the Product Engineering team, you will be responsible for the design, implementation, testing, maintenance, and optimization of software solutions in the telephony and voice technology domain. You will gather product...

  • Java Software Engineer

    3 weeks ago

    New Delhi, India ValueFirst Full time

    About the job:The ideal candidate will work on complex, scalable systems within a voice telephony environment, leveraging deep expertise in Core Java and multithreading. This role involves developing robust applications, optimizing performance, and collaborating closely with cross-functional teams to deliver high-quality product features.What you’ll be...

  • Senior AI Engineer – Voice Agent

    3 days ago

    New Delhi, India R Systems Full time

    About the CompanyR Systems is a global product engineering and digital solutions provider. We combine complex engineering, Data & AI, cloud-native capabilities with deep domain understanding to design and build innovative products for Tech, SaaS platforms and enterprises across industry verticals. We leverage the power of Automation and Agentic AI to...

  • Contact Center

    4 weeks ago

    New Delhi, India HCLTech Full time

    Contact Center - GENESYS CLOUDPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience:14+ yearsPosition Overview (Job Summary): The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering,...

  • Dailer- Software Engineer

    4 weeks ago

    New Delhi, India Credgenics Full time

    About Credgenics :Credgenics is India’s first of its kind NPA resolution platform backed by credible investors including Accel Partners and Titan Capital. We work with financial institutions, Banks, NBFCs & Digital lending firms to improve the efficiency of their collection using technology, automation intelligence and optimal legal routes to facilitate...