Customer Relationship Manager

4 days ago

New Delhi, India HnH Placement Pvt. Ltd. Full time

Urgent Requirement for a Real Estate Giant in Mumbai Job Title : Customer Relationship Managers CRM (AM/DM level) - Real Estate Experience Required: 4 to 6 years of CRM experience with any organization other than Real Estate Budget: Upto 12 LPA basis last drawn (Includes a standard 10% Performance Linked Variable Pay) _(Additional Perks: This role includes incentives based on collections performance and loyalty-driven sales achievements)_ *Culture Fit & Work Structure:* 9 hour workday Fixed Week-offs on all Sunday's as well as 2nd & 4th Saturday's *Location:* Mumbai (Head Office – Mahalaxmi) Education: Graduates or PGDMs preferred*Key Responsibilities:* _*Customer Engagement*_ •Manage lifecycle relationships with ~250 customers across allocated segments/projects. •Deliver proactive engagement at key milestones and “moments of truth” to build trust and loyalty. •Drive customer delight through responsiveness, personalisation, and high-touch service. _*Revenue Ownership*_ • Own a collections book of ₹120 Cr per year — driving timely and consistent follow-ups. •Enable ₹30 Cr+ in new business annually through referrals, upgrades, and cross-sell conversations. •Improve engagement and mindshare to unlock loyalty and renewal potential. _*Service Excellence*_ •Ensure query resolution within defined TATs; maintain a low complaint escalation rate. •Standardize and elevate customer interactions across all touchpoints — calls, visits, emails, messages. •Collaborate with internal teams to resolve issues, track complaints, and escalate systemic blockers.*_Process, Systems & Reporting_* • Keep all CRM systems and trackers updated with accurate, real-time data. •Maintain documentation hygiene across customer files, transaction records, and communication logs. •Track customer satisfaction and share actionable insights for process enhancement. *_Culture & Contribution_* •Represent Company’s values through respectful, professional, and customer-first behaviour. •Be flexible, adaptive, and solution-driven — especially in high-stakes or emotionally charged scenarios. •Bring market intelligence and service innovation ideas from outside-in. _*Looking for Immediate Joiners*_ Please contact 9819206976 via a message on whatsapp or email resume at hazel.wilson@hnhplacement.com

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