Customer Support Specialist

4 weeks ago

Gurgaon Division, India XO Bestie Full time

Customer Support Specialist   – On-Site in Gurugram (Work From Office Only)📍 Location: Gurugram, India (Strictly On-Site)💼 Employment Type: Full-Time 🎓 Experience: 0-2 years (fresher graduates are welcome to apply) Company Description XO Bestie is a vibrant social marketplace connecting customers, service providers, businesses, and creators in the fashion and beauty space. We empower users to discover curated brands and services while helping entrepreneurs scale with the right tools, visibility, and support. Role Description As our Customer Support Specialist, you’ll be the friendly, knowledgeable first point of contact for users-whether they’re sellers onboarding or buyers exploring listings. You’ll troubleshoot issues, guide users through processes, and help shape a support experience that’s fast, clear, and delightful.  Responsibilities  Respond to customer inquiries via Web, email, chat, and social media with warmth and professionalism  Troubleshoot technical issues related to listings, media uploads, and account setup  Guide new sellers through onboarding steps and provide helpful resources  Escalate bugs or platform issues to the technical team with clear documentation  Maintain and update support scripts, FAQs, and help centre content  Track common issues and suggest improvements to reduce friction  Collaborate with marketing to ensure consistent messaging and tone  What You Bring 0-2 years of experience in customer support, preferably in a digital or e-commerce environment  Preferred degree is Marketing, Communications, Psychology, Arts, Technology. Strong written communication skills with a friendly, clear tone  Comfort with tools like Figma, basic file management, and media troubleshooting  Knowledge of American English and slangs  Detail-oriented, community-minded, and aligned with our platform’s values of authenticity, safety, and inclusiveness Empathy, patience, and a proactive mindset-especially when things go wrong  Bonus: experience supporting creators, boutiques, or service providers  Why Join Us  Be part of a startup and fast-growing platform with a mission to empower small businesses and creators  Friendly culture  Opportunity to shape support systems from the ground up  Work directly with the founders and core team in a collaborative, creative environment  A chance to grow with a platform that values creativity, community, and authenticity

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