Collections Support Specialist

9 hours ago


Gurugram, India Citi Full time

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed Support expansive and diverse array of products and services Assist with ongoing Lean and process improvement projects Resolve complex problems based on best practice/precedence, escalating as needed Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Qualifications:

2-4 years of relevant experience Proficient in Microsoft Office Comprehensive knowledge of Dispute process Ability to work unsupervised and apply problem solve capabilities Ability to work occasional weekends to support Pega releases and COB testing Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s) Demonstrated analytical skills and mathematical knowledge Consistently demonstrates clear and concise written and verbal communication skills


Education:

High School diploma or equivalent


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

------------------------------------------------------

Job Family Group:

Operations - Core

------------------------------------------------------

Job Family:

Operations Support

------------------------------------------------------

Time Type:

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------


  • Collections Specialist

    11 hours ago


    Gurugram, India Strive business solution Full time

    Gurgaon Hirings Location: Gurgaon ( WFO) Position: Senior Repayment Support Executive Experience: ( Freshers are welcome )Collections experience preferred, freshers with the right skills are welcome SALARY :23k to 29 k depends on interview Key Responsibilities: Customer interaction for payment reminders Collections & payment tracking Problem solving...


  • Gurugram, India Apogee Services Full time

    This is a collections role and you will be part of India credit & collections organization. Major Responsibilities include : Must achieve monthly collection targets set by management. On time calls / send emails to clients for payments. Register feedback from customers and work towards resolution of highlighted issues. Ensure submission of all...

  • Manager-Collections!

    14 hours ago


    Gurugram, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Now, we are calling all you rule-breakers we serve and transform leading enterprises, including...

  • Manager-Collections!

    5 hours ago


    Gurugram, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Now, we are calling all you rule-breakers we serve and transform leading enterprises, including...

  • MT-Collection

    1 week ago


    Gurugram, Gurugram, India Genpact Full time

    Job Description Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global...


  • Gurugram, India VLCC Full time

    Company Description For over 33 years, VLCC has been redefining beauty and wellness with science-backed solutions. Our extensive range of services and products are designed to meet your unique needs and are supported by a team of skilled professionals. With a commitment to innovative and expert care, we empower individuals to unlock their true beauty and...

  • Head of Collections

    2 weeks ago


    Gurugram, India Stashfin Full time

    Job Summary: We are seeking a highly experienced and strategic Head of Collections to lead and manage our collections operations across India. The ideal candidate will be responsible for improving recovery rates, ensuring high customer satisfaction, managing internal teams and external vendors, and driving operational excellence in a compliant and...

  • IT Support Specialist

    13 hours ago


    Gurugram, India Sago Full time

    Sago is seeking an experienced IT Support Specialist to join our global IT Help Desk team. This role is responsible for delivering technical assistance and support for computer systems, hardware, and software. The IT Support Specialist will handle user inquiries, troubleshoot issues, and ensure timely and professional resolution of system and user concerns....

  • IT Support Specialist

    6 hours ago


    Gurugram, India Sago Full time

    Sago is seeking an experienced IT Support Specialist to join our global IT Help Desk team. This role is responsible for delivering technical assistance and support for computer systems, hardware, and software. The IT Support Specialist will handle user inquiries, troubleshoot issues, and ensure timely and professional resolution of system and user concerns. ...

  • Marketing Specialist

    2 weeks ago


    Gurugram, India Shiv Shakti Oil & Lubricants Full time

    Company Description Shiv Shakti Oil & Lubricants (SSOL) India offers end-to-end hazardous waste management solutions across India. The company operates a government-authorized TSDF and holds a pre-processing license for legally collecting and handling hazardous waste from industries nationwide. SSOL's services include hazardous waste collection &...