Manager-Collections

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Now, we are calling all you rule-breakers we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Manager-CollectionsWe are looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated). In this role, you will be encouraged to work on strict deadlines, in a fast-paced business environment while being a good great teammate.  Responsibilities• You need to lead all the activities related to Cash and Collections domain.• Balance Cash related to collections and dispute management, implement & enforce to strategy.• Interaction with end customers via Calls and Emails for collecting past due amount.• Meeting collections numbers/targets (monthly/ quarterly/ yearly)• Customer and Country/Regional Stakeholder Relationship Management through e-mail and conference calls.• Dispute Balancing related to invoice, cash and collection issues.• Lead and participate in conference calls with Country / Regional Financial Managers.• Participate in governance meetings at country / region level. • People management: ensure team members are meeting the deliverables and keep them motivated.• Identify operational improvement opportunities and drive implementation (Lean and Six Sigma projects)• Timely and effective communication with internal departments for issue resolution• Should have understanding on all outcome-based reports, should be able to drive daily and weekly cash and Collections target.• Person should have good understanding on some key critical metrics like Days to Collect, collection efficiency, Un- allocated cash and Un- applied cash.• Control and support all specialists in respective functions.• Analyse different processes KPI’s from Customer Relationship Management system or provided by Process Control to guarantee SLA’s or propose process improvements, • Analyze performance of the team members to ensure that all necessary tasks are completed in accordance with specifications and deadlines.• Drive people related agenda (target settings, appraisal process, building talents) • Ensure proper backup structure and succession planning.• Training and development of the team• Leading the agenda of issue solving and monthly meetings • Review escalation tickets, assisting the team when either they cannot fulfil SLA’s or have any problem.• Lead and participate in conference calls with Country / Regional Financial Managers.• Participate in governance meetings at country / region level.  Qualifications we seek in youMinimum Qualifications • University graduate • Significant work experience in Cash and Collections• Experience in leading a team. • Extensive prior experience.• People management skills• Excellent Interpersonal Skills• Proficient in MS Office applications, especially in MS excel.• SAP knowledge and experience in generating reports from SAP. • Problem solving and decision-making ability. • Customer service orientation • Accounting knowledge- Cash Application, Collection and Dispute End to End process knowledge. Preferred Qualifications / Skills• Ability to work with various other IT applications (PEGA, HRC, reporting tools, etc.)