Field Debt Manager

4 weeks ago


Tirupati, India Navi Full time


About Navi Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.



Founders: Sachin Bansal & Ankit Agarwa



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About the R
ole How would your role at Navi Look Li



  • ke?

    Managing a team of ground Field Executives for effective & efficient recovery of overdue amounts from default customers through planned visits to customer addr
  • essesEnsure proper planning for effective recovery through strong execution; guide and motivate the field team to reach monthly ta
  • rgetsOverview of day-to-day agent activities including regular performance monitoring, in-person visits for high-value accounts, and regular & timely follow-ups with cust
  • omersGuide executives to increase contactability with customers and execute advanced loss prevention activities wherever applicable (i.e. skip tracing, fore-closures,
  • etc.)Maintain fair collection practices in adherence with the code of conduct & legal guidelines and ensure that the team follows the
  • sameEnsure agents regularly attend all meetings, AHMs, and training sessions as req
  • uiredHighlight accounts requiring legal action and following process on the
  • sameEnsure that the team adheres to SOPs related to collection such as timely updation of feedback for assigned accounts, conducting in-depth review and audit of collection cases, alongside review and presenting a synthesis of high-value accounts on a weekly
  • basisRun daily team stand-up/ huddle, ensure attendance and App adoption by the
  • agentEnsure that you and the team are up to date on all relevant circulars and all products/services of


fered
Qualification- Any Gr


aduate

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