![SCREEN-MAGIC MOBILE MEDIA PRIVATE LIMITED](https://media.trabajo.org/img/noimg.jpg)
Screen Magic
4 days ago
Company Overview:
Founded over 15 years, we are a trusted messaging leader for businesses around the globe. We work with customers from small, mid-size businesses to large global enterprises across industries including contact centers, financial services, higher education, retail, staffing, wellness and more.
Our commitment to every customer is, "We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition". If you can confidently demonstrate that you meet the criteria mentioned above, please contact us as soon as you can.
Read mode about us at: www.sms-magic.com
Roles and Responsibilities:
Job Summary:
- Screen Magic seeks to recruit a dynamic and experienced Chief Operating Officer (COO) to join our fast-growing and pioneer conversational platform co.
- As the COO, you will be a key member of the executive leadership team, responsible for overseeing and optimizing our operational and strategic functions.
- You will play a pivotal role in driving the company's growth, profitability, and operational efficiency.
Key Responsibilities:
1. Strategic Leadership:
- Provide leadership and direction in achieving the company's short-term and long-term operating goals to ensure we uphold our commitment to provide exceptional services to our customers.
Operational Excellence:
a. Continuously improve operational processes and systems to enhance efficiency, scalability, and customer experience.
- Ensure operational excellence through collaboration with external partners, service providers and vendors.
- Oversee end-to-end business operations.
- Establish systems, processes and best practices in the origination to optimize the customer experience.
Risk Management:
a. Develop and implement risk management strategies to ensure the company's compliance with regulatory requirements.
- Monitor and mitigate operational, financial, and compliance risks.
- Ensure compliance with relevant regulatory requirements and industry standards.
Accounting & Revenue Management:
a. Responsible for managing the Operating Budget effectively and monitoring the financial performance against the operational goals.
b. Analyze financial data to identify areas for cost reduction and revenue enhancement.
c. Ensure high quality execution of accounting and finance functions.
Technology and Innovation:
a. Stay abreast of industry trends and emerging technologies to drive innovation in lending processes.
b. Collaborate with technology teams to enhance lending platform capabilities.
Customer Success & Delight:
- Champion a customer-centric approach in activating customers and retain them through high touch best in class support and service mechanism.
Reporting and Analytics:
a. Develop and maintain reporting mechanisms to provide insights into operational performance.
b. Use data-driven insights to inform strategic decision-making.
Legal & Contract administration:
a. Servicing internal businesses and controlling stakeholders in contracts, legal documents, terms, and conditions etc., should also be able to insulate the business from all risks.
b. Implement technology enabled tools and experience-based initiatives to make the contracting process automated, efficient, and effective.
Team and Culture:
a. Build and enable a high-performing team through best in class hiring, onboarding and employee engagement processes.
b. Foster a culture of accountability, teamwork, and continuous improvement.
Key Parameters to qualify:
- Startup journey has its ups and downs, this role will suit someone who can withstand pressure and keep the team motivated during ups and downs
- Demonstrated experience of managing teams at scale to achieve targets
- Result oriented and accountable for self and team members
- Prior experience in managing big teams and operations of considerable size
- Master or an equivalent degree; MBAs preferred from reputed institutions
- Preference to ex founders having operations experience, 10+ years operations experience in microfinance operations
- Excellent analytical and problem-solving skills
- 50%+ time will be required to travel until regional teams are set up to fully take care of on ground operations; so, the candidate should not have traveling related constraints; basically, should be ready to do whatever it takes to build an organization
Roles that will report in:
- Customer Support & Experience
- People & Culture
- Revenue Accounting
- Legal & Contracts
Location: Pune
Work hours: Flexible, support some US Time Zone; Monday to Friday
-
Screen Magic
4 days ago
Pune, India SCREEN-MAGIC MOBILE MEDIA PRIVATE LIMITED Full timeJob Overview:- As the Director of Sales at SMS Magic, you will play a pivotal role in driving business growth by engaging, winning, and retaining customers for our messaging solutions.- Our approach emphasizes consultative selling, supported by cutting-edge sales tools across the entire funnel.- Key responsibilities include building and leading a sales team...
-
Pune, India Screen-Magic Mobile Media Private Limited Full timeRole: Account ManagerWhat you must know?We are looking to hire an Account Manager for to be able to meet & exceed revenue targets, building & maintaining a rapport with customers (relationship building) person.Roles & responsibilities: - End 2 End Ownership of Accounts and ability to meet/exceed financial and unit sales goals through upsell & cross-sell.-...
-
Screen Magic
4 days ago
Pune, India SCREEN-MAGIC MOBILE MEDIA PRIVATE LIMITED Full time- Product Marketing is the connective tissue between Product Management, Sales, and Marketing.- Product Marketing Managers (PMMs) are expected to go deep and understand the product, develop a strong understanding of our audience (both software buyers and functional users), and combine this into creating a compelling narrative for the product and...
-
Screen-Magic - Data Analyst - Founder's Office
1 month ago
Pune, India Screen-Magic Mobile Media Private Limited Full timeData Analyst - Founder's OfficeJob Overview:We are seeking a dynamic and insightful Data Analyst to join the Founder's Office, serving as a key support to the CEO and contributing to strategic initiatives. The role requires strong project management, coordinating and organizing competencies.Key Responsibilities:Operational Support:- Serve as the...
-
Screen-Magic - Data Analyst - Founder's Office
3 weeks ago
Pune, India Screen-Magic Mobile Media Private Limited Full timeData Analyst - Founder's OfficeJob Overview:We are seeking a dynamic and insightful Data Analyst to join the Founder's Office, serving as a key support to the CEO and contributing to strategic initiatives. The role requires strong project management, coordinating and organizing competencies.Key Responsibilities:Operational Support:- Serve as the...
-
Inside Sales Executive
2 months ago
Pune, Maharashtra, India Screen Magic Mobile Media Pvt. Ltd. Full timeInside Sales Executive **Responsibilities**: - End to end sales - right from qualifying the lead to closing the deal by ensuring highest level - of customer service during the process. - Understanding the requirements and suggesting the right solutions for the prospects. - Conduct cold calls and follow-up the prospects. - Providing high level product...
-
Inside Sales Executive
1 day ago
Pune, Maharashtra, India Screen Magic Mobile Media Pvt. Ltd. Full timeInside Sales Executive **Responsibilities**: - End to end sales - right from qualifying the lead to closing the deal by ensuring highest level - of customer service during the process. - Understanding the requirements and suggesting the right solutions for the prospects. - Conduct cold calls and follow-up the prospects. - Providing high level product...
-
Inside Sales Executive
7 days ago
Pune, Maharashtra, India Screen Magic Mobile Media Pvt. Ltd. Full timeInside Sales ExecutiveResponsibilities: End to end sales right from qualifying the lead to closing the deal by ensuring highest level- of customer service during the process. Understanding the requirements and suggesting the right solutions for the prospects. Conduct cold calls and followup the prospects. Providing high level product demonstration....
-
Talent Acquisition Executive
2 weeks ago
Pune, India Screen Magic Mobile Media Pvt. Ltd. Full timeTalent Acquisition Executive To be a successful, you should have a good working knowledge of technology, technical / non-technical roles, and technical skills, as well as knowledge of the recruitment process. Roles & Responsibilities: - Writing job descriptions and posting to relevant media platforms. - Screening applicants for competency with the job...
-
Account Manager
2 months ago
Pune, India SCREEN-MAGIC MOBILE MEDIA PRIVATE LIMITED Full timeRole: Account ManagerWhat you must know?We are looking to hire an Account Manager for to be able to meet & exceed revenue targets, building & maintaining a rapport with customers (relationship building) person.Roles & responsibilities: - End 2 End Ownership of Accounts and ability to meet/exceed financial and unit sales goals through upsell & cross-sell.-...
-
Inside Sales Account Manager
7 days ago
Pune, Maharashtra, India Screen Magic Mobile Media Pvt. Ltd. Full timeRole: Inside Sales Account Manager What you must know? We are looking to hire a n Account Manager for to be able to meet & exceed revenue targets, building & maintaining a rapport with customers (relationship building) person. Roles & responsibilities · End 2 End Ownership of Accounts and ability to meet/exceed financial and unit sales goals through upsell...
-
Customer Success Executive
2 weeks ago
Pune, Maharashtra, India Screen Magic Mobile Media Pvt. Ltd. Full time**What you must know?** Customer Success is one of our differentiators. In this role, you will be the customer champion and continually improve the experience for SMS-Magic customers. Customer Success team in SMS Magic is responsible for managing customer happiness ensuring SLA’s are adhered to on a day-to-day basis with a high level of customer focus and...
-
Principal Product Designer
2 months ago
Pune, India Screen Magic Mobile Media Pvt. Ltd. Full time**Role**:Principal Product Designer** **Unlock Your Potential as a Strategic Leader at SMS-Magic!** Are you a skilled leader in the tech industry? Do you have program leadership skills that compliment your problem-solving skills? Are you ready to be part of a growth story and contribute to the success of a dynamic company? **Position Overview**: As a...
-
Product Marketing Manager
7 days ago
Pune, Maharashtra, India Screen Magic Mobile Media Pvt. Ltd. Full timePosition Overview: Product Marketing is the connective tissue between Product Management, Sales, and Marketing. Product Marketing Managers (PMMs) are expected to go deep and understand the product, develop a strong understanding of our audience (both software buyers and functional users), and combine this into creating a compelling narrative for the product...
-
Principal Product Designer
7 days ago
Pune, Maharashtra, India Screen Magic Mobile Media Pvt. Ltd. Full timeRole:Principal Product Designer**Unlock Your Potential as a Strategic Leader at SMS-MagicAre you a skilled leader in the tech industry? Do you have program leadership skills that compliment your problem-solving skills? Are you ready to be part of a growth story and contribute to the success of a dynamic company?Position Overview:As a Principal Product...
-
Customer Support Engineer
3 weeks ago
Pune, India Screen Magic Mobile Media Pvt. Ltd. Full timeJob Title: Customer Support Engineer As a Customer Support Engineer, you will play a crucial role in ensuring you will be the customer champion and continually improve the experience for SMS-Magic customers. Customer Success team in SMS Magic is responsible for managing customer happiness ensuring SLA’s are adhered to on a day-to-day basis with a high...
-
Customer Support Engineer
4 weeks ago
Pune, India Screen Magic Mobile Media Pvt. Ltd. Full timeJob Title: Customer Support Engineer As a Customer Support Engineer, you will play a crucial role in ensuring you will be the customer champion and continually improve the experience for SMS-Magic customers. Customer Success team in SMS Magic is responsible for managing customer happiness ensuring SLA’s are adhered to on a day-to-day basis with a high...
-
React JS Developer
3 weeks ago
Pune, India Screen Magic Mobile Media Pvt. Ltd. Full timeRole: React JS Developer Responsibilities Developing new user-facing features using React.js Building reusable components and front-end libraries for future use Translating designs and wireframes into high quality code Optimizing components for maximum performance across a vast array of web-capable devices and browsers Integrating Backend APIs with User...
-
React JS Developer
7 days ago
Pune, Maharashtra, India Screen Magic Mobile Media Pvt. Ltd. Full timeRole: React JS Developer Responsibilities Developing new user-facing features using Building reusable components and front-end libraries for future use Translating designs and wireframes into high quality code Optimizing components for maximum performance across a vast array of web-capable devices and browsers Integrating Backend APIs with User interfaces...
-
Sr. Fullstack Developer
7 days ago
Pune, Maharashtra, India Screen Magic Mobile Media Pvt. Ltd. Full timeRoles & responsibilities A team player Understanding and detailing requirements Design, Develop, Unit test and deploy the code to production Mentor junior developer Participate and contribute in code review Contribute and follow Agile development practices Work with L2 and customer support teams in handling customer issues Actively participates in all the...