Department Manager

1 month ago

New Delhi, India Massimo Dutti Full time

1. Customer-focused

• Advises customers and makes sure that the entire team complies with the standards established by the company, always being

a role model.

• Guarantees excellent customer service in his/her department.

• Makes sure the team seeks customer loyalty ensuring a better shopping experience, always being a role model.

2. Sales management of products at the store

• Analyses the sales reports taking necessary decisions and following up on them, communicating the results to the team and

making sure the team of assistant managers are properly trained.

• Provides feedback to store management and the product manager regarding product performance in the department

depending on the needs of the store.

• Knows about the products and the collections of the season and makes sure the team is trained.

• Knows the product needs of the brand and competitors (PVP, image, etc.), sharing the information with the team.

3. Ensuring that the store maintains the standards of the company’s image

• Makes sure that the products displayed at the store meet image criteria.

• Optimises the product display with the image team and store director based on the analysis of sales reports and continuous

decision making to achieve a greater sales impact.

• Supervises the final result of display changes (reaction) and trains the team on the changes that have been made.

• Makes sure that the furniture in the store is in good shape.

4. Optimising the merchandise management processes in store and stockrooms

• Through the operations team, keeps the products in the stockroom and labelled according to efficiency standards and criteria.

• Ensures the receipt and delivery of merchandise, as well as product rollouts in a timely manner.

• Makes continuous replenishment of products at the store possible by organising and distributing among the operations team,

ensuring they are replenished from the stockroom using tools available at the store.

• Maintains and optimises the product management processes in the department such as the distribution of overstock in the

fitting room, movement of products to the store and stockroom, etc.

• Ensures that the demand for the product is carried out effectively to achieve a greater impact on the sale.

5. Keeping human resources organised with the office manager

• Efficiently manages resources depending on the department’s needs at the time.

• Ensures timetables are created a month in advance, complying with HR regulations and ensuring the maximum efficiency of the

department.

• Does administrative work such as returns to work, leaves, shift changes, etc.

• Guarantees compliance with the occupational risk prevention policy.

• Trains, evaluates and develops the team, providing them constant feedback.

• Recruits and selects the team with the Recruitment Centre (when available), making sure the new employees are onboarded the

best way possible.

6. Maintaining the corporate image

• Wears the full uniform smartly, respecting the Massimo Dutti Lifestyle Guide provided by the company and making sure the

team also wears and respects it.

7. Window displays

• Ensures the image of the window displays complies with the brand’s image standards and that the department has products to

make an impact on sales. If the department does not have products, he/she requests them and informs the team of alternatives.

8. Guarantees cash register and safety operations are observed

• Complies with procedures having to do with stock loss and ensures they are complied with.

• Carries out and supervises the proper execution of checkout operations.

• Guarantees compliance with the disciplinary code.

10. Technology use

• Makes sure the team is trained on technological devices and how to use them for all the processes of the customers’ shopping

experience.

• Checks that the department has all the technology needed to be able to offer the best shopping experience, monitoring the

use of technological devices during the sales process and making sure they work (iPods, virtual fitting rooms, stock único, etc.).

• Is familiar with and uses the RFID operating system, making sure the team is trained.

11. Maintaining the store

• Ensures that the department’s facilities are in perfect condition and work properly (painting, lighting, storefront, window display,

etc.). Providing feedback to the store director.

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