Reservation Department Customer Service Wfh
4 weeks ago
**Responsibilities**:
- Respond promptly and professionally to client inquiries while maintaining a cheerful, friendly, and helpful attitude
- Identify and evaluate clients needs, provide recommendations, and offer the correct product or service solutions while considering the company's resources.
- Respond to customer feedback on reservations
- Answering inbound calls related to sales and service queries
- Addressing customer complaints while using a personalized approach
- Updating clients’ reservations, payments and cancellations
- Effectively manage and document all customer interactions
**Requirements**:
- Proven customer service experience in a reservation department or tourism industry
- Excellent verbal and written communication skills
- Ability to multitask between several clients and their bookings
- Ability to work independently within a WFH set up and comply with companys policies
- Attention to detail with strong problem-solving skills
- Proficient in operating IATA portal, Microsoft Office, and other reservation systems
- Ability to work in a 24/7 rotational shift; weekends and holidays included.
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Reservation Department Customer Service Wfh
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Delhi, Delhi, India Kzccv Solution India Co Limited Full timeResponsibilities: Respond promptly and professionally to client inquiries while maintaining a cheerful, friendly, and helpful attitude Identify and evaluate clients needs, provide recommendations, and offer the correct product or service solutions while considering the company's resources. Respond to customer feedback on reservations Answering inbound calls...
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