Technical Support Engineer for a Web/Mobile application for US Company
3 weeks ago
Full Time | 100% Work From Home | US Office HoursYou will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues.RESPONSIBILITIES:- Provide technical support to internal and external users including customer service teams as well as clients and partners - Communication and coordination of feedback and inputs to the development team, mostly based in India - Assist QA lead with QA activities - Troubleshooting technical issues with minimal support from the development team - Speaking to internal and external customers to quickly get to the root of their problem - Propose workarounds to customers when the fix will take time to be released - Providing timely and accurate customer feedback - Following up with clients to ensure the problem is resolved - Supporting the roll-out of new applications - Providing support in the form of procedural documentation - Managing multiple cases at one time. - Testing and evaluating new releases - Propose new ideas and out-of-the-box solutions for a smooth operational processREQUIREMENTS:- Bachelor’s degree in computer science or information technology - Work during the US hours (9 am to 6 pm central time) - 3 to 5 Years of experience with tech support for a web-based business application along with a Mobile interface - Working knowledge with Linux, Java, JavaScript (React) MySQL, AWS - Proficiency in browser-based debugging, JSON format, REST API’s, database queries and logs - Experience with remote desktop applications and help desk software - Experience in ticket management tools like Clickup, Jira, Trello etc. - Experience in texting and communication-based applications is a plus - Certifications in Linux, Java, Web development, AWS are desirable but not required - Experience in using AI tools for day-to-day tasks - Have a development mindset to quickly scale into a developer with minimal training - Attention to detail and good problem-solving skills - Excellent interpersonal skills - Good written and verbal communicationCOMPENSATION:- Market-rate salary commensurate with experience & skillsABOUT THE COMPANYTextellent is a fast-growing, high-tech company with a unique, patented Personalized Texting service (US Patent 9,756,487). We have won awards from Gartner, Sourceforge, SoftwareSuggest and others. Come join this exciting and fast-growing start-up and enter this evolving and exciting new field of business communication
-
Delhi, India Textellent, Inc. Full timeFull Time | 100% Work From Home | US Office HoursYou will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues.RESPONSIBILITIES:Provide technical support to internal and external users including customer service teams as well as...
-
Delhi, India Textellent, Inc. Full timeFull Time | 100% Work From Home | US Office HoursYou will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues.RESPONSIBILITIES:- Provide technical support to internal and external users including customer service teams as well...
-
New Delhi, India 360 ONE Wealth Full timeRoles & Responsibilities:- Provide technical support for broking mobile and web trading apps (e.g., equity, derivatives, mutual funds, Currency, commodity etc). - Demonstrate application features and functionalities to clients and internal team. - Monitor app performance, handle incident tickets, and troubleshoot real-time issues. - Coordinate with...
-
Web Designer
23 hours ago
New Delhi, India Bodhe Institute for Entrepreneurship Full timeCompany Description Bodhe Institute for Entrepreneurship is India's first and only entrepreneurship-focused program accredited by Mumbai University. Our mission is to disrupt the education system and create awareness for enterprise creation to make individuals more self-reliant. With over a decade of experience in content creation, business growth, and...
-
Engineer - Technical Support
4 weeks ago
New Delhi, India Charles Technologies Full timeCharles Technologies is a dynamic startup based in Chennai, focused on building innovative mobile and web applications that elevate user experiences. We are seeking a skilled and passionate Technical Support Engineer to join our growing team in Puducherry to ensure the quality and reliability of our cutting-edge digital products.Key Responsibilities:- 6...
-
Technical Support Engineer
3 weeks ago
New Delhi, India 91HR Full timeI mplementation Engineer Location: Margao -GoaJob Summary: The Implementation Engineer will be responsible for deploying, configuring, and supporting company software solutions at client sites or remotely. The role involves close coordination with clients, internal teams, and stakeholders to ensure smooth implementation, integration, and delivery of products...
-
Mobile Application Developer
3 days ago
New Delhi, India Remedio Technologies Pvt Ltd Full timeCompany Description Remedio Technologies Pvt Ltd is an emerging web and software development company based in Kolkata, dedicated to crafting impactful digital experiences for startups, SMEs, and enterprises. We’re looking for a passionate Front-End Developer to join our growing team!Role Description This is a full-time, on-site role for a Mobile App...
-
Frontend Engineer 2(web+mobile)
1 week ago
New Delhi, India Cashfree Payments Full timeAs a Frontend Engineer-2 you will be responsible for designing, developing, andmaintaining the user interface and experience of our web applications. You will work closely with the product team to understand the requirements and design visually appealing and user-friendly interfaces.In this role, you will have the opportunity to work on complex projects,...
-
Mobile Application Developer
23 hours ago
New Delhi, India Meril Full timeJob Title: Native Mobile App Developer (Android & iOS)Experience: 3 – 4 YearsLocation: Kanpur (New Technopark @ IIT Kanpur)Job Type: Full-TimeJob Description:We are seeking a skilled Mobile App Developer proficient in Flutter (preferable) or React Native to develop, optimize, and maintain cross-platform healthcare AI applications. The ideal candidate will...
-
Mobile Application Developer
4 weeks ago
New Delhi, India Meril Full timeJob Title:Native Mobile App Developer (Android & iOS) Experience:3 – 4 Years Location:Kanpur (New Technopark @ IIT Kanpur) Job Type:Full-TimeJob Description: We are seeking a skilledMobile App Developerproficient in Flutter (preferable) or React Native to develop, optimize, and maintain cross-platform healthcare AI applications. The ideal candidate will...
