Broking Mobile and Web Application Support Specialist

4 weeks ago

New Delhi, India 360 ONE Wealth Full time

Roles & Responsibilities:- Provide technical support for broking mobile and web trading apps (e.g., equity, derivatives, mutual funds, Currency, commodity etc). - Demonstrate application features and functionalities to clients and internal team. - Monitor app performance, handle incident tickets, and troubleshoot real-time issues. - Coordinate with development, QA, infrastructure, and business teams for timely issue resolution. - Act as a liaison between front-office teams and IT for bug reporting and feature feedback. - Manage log analysis, app monitoring tools (e.g., Firebase), and user session tracing. - Test production fixes and new releases in coordination with QA and DevOps teams. - Assist in version rollout management on Android/iOS stores and coordinate client communications. - Analyze user issues related to login, order placement, portfolio tracking, etc., and ensure quick turnaround. - Create and maintain documentation for known issues, FAQs, and support SOPs. - Provide data and inputs for regulatory or audit-related queries when needed.Required Skills & Experience:- Bachelor’s degree in Computer Science, IT, or a related field. - 2 to 4 years of Experience with broking or trading applications (mobile/web) is highly preferred. - Strong understanding of HTTP/S, APIs, JSON, REST, and app environments. - Familiarity with mobile and web ecosystems (Android/iOS) including troubleshoot of production issues. - Hands-on experience with ticketing systems (e.g., Jira, ServiceNow) and monitoring tools. - Excellent problem-solving and communication skills; ability to work in high-pressure environments. - Basic knowledge of capital markets, order types, and trade workflows. - NISM Series Certifications (Equity, Derivatives, etc.) are preferred.

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